Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rebecca Dillman

Dartmouth,NS

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience

Work History

CSR

NTT BPO
Halifax, Nova Scotia
03.2020 - 04.2024
  • Handled customer inquiries and complaints in a timely manner.
  • Assisted customers with product selection based on their needs and preferences.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Updated job knowledge by participating in educational opportunities.
  • Adhered to company's established protocols for handling confidential data.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated system with order specifics and customer details, preferences, and billing information.

CSR

Manulife Financial
Halifax, Nova Scotia
05.2005 - 02.2011
  • Handled customer inquiries and complaints in a timely manner.
  • Updated job knowledge by participating in educational opportunities.
  • Provided customer service support to customers over the phone and by email.
  • Adhered to company's established protocols for handling confidential data.
  • Documented all conversations with customers in CRM software according to company standards.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Researched required information using available resources.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

CSR

Minacs Worldwide
Halifax, Nova Scotia
09.2002 - 05.2005
  • Processed orders, forms, applications, and requests.
  • Assisted customers with product selection based on their needs and preferences.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Updated job knowledge by participating in educational opportunities.
  • Provided customer service support to customers over the phone and by email.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Wendy's
Halifax, Nova Scotia
06.1998 - 03.2001
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Maintained cleanliness of work area throughout shift.
  • Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
  • Greeted customers and provided friendly customer service.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.

Education

High School Diploma -

St Patrick's High School
Halifax, NS
06-1997

Bachelor of Arts - Anthropology

St Mary's University
Halifax, NS

Skills

  • CRM Software
  • Complaint Handling
  • Product Knowledge
  • Consultative Sales
  • Information Security
  • Call center industry regulations knowledge
  • Positive and professional

Affiliations

  • active within neighborhood
  • frequent hikes in Shubie park
  • baking
  • family night every week.

Timeline

CSR

NTT BPO
03.2020 - 04.2024

CSR

Manulife Financial
05.2005 - 02.2011

CSR

Minacs Worldwide
09.2002 - 05.2005

Cashier

Wendy's
06.1998 - 03.2001

High School Diploma -

St Patrick's High School

Bachelor of Arts - Anthropology

St Mary's University

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Rebecca Dillman