Summary
Overview
Work History
Education
Skills
Languages
Availability
Working Days
References
Timeline
Generic

Rebecca De Seram

3 Tordale Crescent,Toronto,ON

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

HR & Admin Assistant

Nissi Alu-cladding System
Sri Lanka
09.2021 - 08.2023
  • Assisted in the recruitment process by posting job openings, screening resumes, and conducting interviews.
  • Processed new hire paperwork, ensuring accuracy of data entry into HRIS system.
  • Maintained confidential files for employees, health benefits, payroll records and other related documents.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Planned corporate events, conventions, meetings and gatherings.

Customer Service Representative

Arpico Super Centre
Colombo
01.2019 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.

Cashier

JK Marketing PVT Ltd.
Sri Lanka
12.2016 - 11.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Post-graduate Certificate - Global Business Management

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Multi tasking
  • Attention to detail
  • Administrative Skills
  • Conflict Management
  • Team Player
  • Computer Literacy
  • Ability to lift up to 20lbs
  • Comfortable with repetitive work

Languages

English
Full Professional
Sinhala
Native/ Bilingual

Availability

  • Full Time Available (Any shift preferred)

Working Days

  • Weekdays and Weekends - Available at any time

References

References available upon request.

Timeline

HR & Admin Assistant

Nissi Alu-cladding System
09.2021 - 08.2023

Customer Service Representative

Arpico Super Centre
01.2019 - 07.2021

Cashier

JK Marketing PVT Ltd.
12.2016 - 11.2019

Post-graduate Certificate - Global Business Management

Seneca College of Applied Arts And Technology

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Rebecca De Seram