Rebecca Crabtree
Santa Ana
Summary
Experienced in managing day-to-day operations of a sober living facility, including meal preparation, budgeting, and enforcing house rules. Successfully provided crisis intervention services to de-escalate conflicts among residents and staff, fostering a respectful and safe environment. Organized recreational and educational activities that promoted socialization and reinforced sobriety principles, while tracking resident progress through regular meetings and documentation. Demonstrated strong communication skills by collaborating with clinical staff on treatment planning and offering mentorship to residents.
Compassionate Sober Living House Manager with experience in providing effective support and guidance for individuals in recovery. Strengths include creating a safe, substance-free environment, coordinating recovery programs, and fostering community engagement. Demonstrated ability to manage daily operations while maintaining compliance with relevant regulations. Success in promoting healthy lifestyle changes and facilitating group activities that encourage sobriety and personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sober Living House Manager
The District Community Community
Fountain Valley
01.2023 - 05.2025
- Provided crisis intervention services when needed in order to de-escalate situations or conflicts between residents or staff members.
- Served as a mentor and role model for all individuals living in the sober living home.
- Organized field trips for recreational purposes that allowed for socialization opportunities among peers while reinforcing sobriety principles away from the home setting.
- Provided transportation assistance when necessary for medical appointments or 12 step meetings offsite.
- Created an atmosphere of respect in the home by providing a safe environment for all individuals living there.
- Enforced consequences for violations of house rules in accordance with policies set forth by management.
- Supervised day-to-day operations of the facility including meal preparation, cleaning schedules, budgeting and spending decisions.
- Conducted random drug screenings on site per facility policy guidelines.
- Conducted regular meetings with residents to discuss progress, challenges, and successes.
- Tracked resident progress through daily logs and weekly reports submitted to appropriate parties.
- Developed and implemented house rules and regulations to ensure safety, order, and adherence to the facility's mission statement.
- Organized educational sessions about addiction recovery topics for residents as part of their treatment plan.
- Coordinated activities within the sober living environment that encouraged positive behavior change among residents.
- Monitored medication use among residents to ensure proper dosage levels were being taken according to physician orders.
- Participated in team meetings with clinical staff regarding treatment planning goals and objectives.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Consulted with staff on resolution of complex service issues.
- Completed drug testing weekly
- Completed nightly reports to clients to supervisor
Store Clerk
The Latest Thing
Costa Mesa
02.2022 - 01.2023
- Operated cash register in accordance with company policies and procedures.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Followed safety protocols when lifting heavy objects or operating machinery within the company
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Verified that all pricing was accurate before putting items out for sale.
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Kept work area clean and organized at all times.
- Restocked shelves with inventory as needed.
- Organized store shelves according to product type and size.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Located items for customers and helped complete purchases by processing payments with system.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Interacted with many customers daily.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Processed customer transactions accurately and efficiently at the cash register.
- Assisted in training and mentoring new staff members.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Assisted customers in locating products and provided recommendations based on needs.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Processed sales transactions and handled cash and credit card payments.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
Skills
- Outgoing and can communicate well with clients
- Detail oriented
- Organizing skills
- Medication monitoring
- Policy enforcement
- Progress tracking
- Team collaboration
- Client transportation
- Conflict resolution
- Behavioral management
- Communication skills
- First aid and CPR
- Client assessment
- De-escalation techniques
- Boundary setting
- Household maintenance
- Exceptional organization
- Cleaning proficiency
- Laundry management
- Menu planning
- Pet care
- Housekeeping
- Emergency response
- Activity supervision
- Personal shopping
- First aid training
- Childcare experience
- Elderly assistance
- Appointment coordination
- Grocery shopping
- Professional demeanor
- Reliability
Languages
English
Full Professional
Certification
- RADT Certificate
- First aid certificate
- CPr certified
Affiliations
- I enjoy making candles
References
References available upon request.
Timeline
Sober Living House Manager
The District Community Community
01.2023 - 05.2025
Store Clerk
The Latest Thing
02.2022 - 01.2023