Rebecca Cooper
Drayton
Summary
To obtain a Full time position inside a company furthering my skills and knowledge, utilizing my excellent customer service, communication and problem solving skills
Experienced with handling diverse customer inquiries and issues. Utilizes effective communication and problem-solving techniques to resolve concerns. Track record of maintaining high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Packer in Manufacturing Company
Spectrum Foods
04.2025 - 09.2025
- Operated packaging machinery to ensure efficient product handling and quality control.
- Inspected finished products for defects and compliance with quality standards.
- Executed labeling processes, ensuring correct information was applied to packages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Collaborated with team members to optimize workflow and minimize delays.
- Maintained cleanliness and organization of packing area to enhance safety and efficiency.
Customer Relations Specialist
Flanagan Food Service
07.2017 - 04.2025
- I managed a large number of calls and emails from customers, reps and account managers daily. Processing orders, paying close attention to detail, keying credit requests, responding to customer’s inquiries and or complaints ensuring their needs are met promptly while contributing to company values. I respond to and resolve escalated issues and unique requests from customers. I dealt directly with warehousing and distribution on customer issues. I work with all departments in maintaining a high level of customer service and assuring accuracy. I worked with the purchasing department in regards to inventory levels, shortages and receiving. I created strong internal relationships and worked closely with all departments to maintain a high level of customer service. I helped resolve customer complaints, concerns and questions assuring they were left with a positive experience. I ensured compliance with company policies and confidentiality regulations regarding records and pursue established office procedures.
Front of House
S.O.S.B.B.Q
01.2015 - 01.2017
- I greeted and assisted customers in a welcoming manner. Collaborated with kitchen and service staff to ensure smooth operations. Built relationships with regular customers. Adapted to the fast pace environment while maintaining a positive attitude. We did caterings and events such as weddings and festivals. My knowledge of the food industry, skills and personality are valuable in the food industry.
Education
High School Diploma -
St. Louis Learning Centre
01.2013
Skills
- Outstanding verbal and written communication skills
- Strong problem solving Skills
- Exceptional time management skills, prioritizing tasks to meet deadlines
- Strong organization skills
- Works well independently
- Passion for delivering high level of customer service and excellence
- Able to work under pressure
- Customer relations
- Customer service
- Issue and complaint resolution
- Product packaging
Activities
I enjoy reading and spending time outdoors with my family.
Languages
English
Timeline
Packer in Manufacturing Company
Spectrum Foods
04.2025 - 09.2025
Customer Relations Specialist
Flanagan Food Service
07.2017 - 04.2025
Front of House
S.O.S.B.B.Q
01.2015 - 01.2017
High School Diploma -
St. Louis Learning Centre