Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Chervin

Antelope

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Workers' Compensation Claims Adjuster

State Compensation Insurance Fund, SCIF
02.2016 - 06.2025
  • Maintained contact with claimants, medical providers, employers, and attorneys to determine liability and initiate treatment.
  • Delivered exceptional customer service to internal and external clients by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Reviewed medical treatment records, investigations, and employer records to determine extent of liability.
  • Conducted training in one on one and classroom settings with new staff.
  • Participated in special project and subject matter expert groups.

Universal Banker

Community Banks Of Colorado
02.2009 - 12.2013
  • Opened checking, savings, money market, certificates of deposit, and IRA accounts, ordered checks/debit cards, processed loan applications, and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

Dispatcher I

Sacramento Police Department
03.2007 - 07.2008
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.


Education

Human Services

Notre Dame De Namur University
Belmont, CA
05-2006

Skills

  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • Attention to detail
  • Problem-solving abilities
  • Critical thinking
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Workers' Compensation Claims Adjuster

State Compensation Insurance Fund, SCIF
02.2016 - 06.2025

Universal Banker

Community Banks Of Colorado
02.2009 - 12.2013

Dispatcher I

Sacramento Police Department
03.2007 - 07.2008

Human Services

Notre Dame De Namur University

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Rebecca Chervin