Rebecca Cavalcante
Langley,BC
Summary
Dynamic Business Manager with 14 years of experience in customer service and business administration across the senior living and banking industries. Expertly manages business operations while fostering cross-functional team collaboration to drive operational excellence. Recognized for enhancing resident satisfaction through strategic oversight and a commitment to ethical standards, consistently aligning organizational objectives with client needs.
Overview
13
13
years of professional experience
Work History
Business Manager
Elim Village
Surrey, BC
05.2024 - Current
- Coordinated regular operations, serving as a key point of interaction for all stakeholders.
- Managed resident processes from admission to discharge, maintaining precise records.
- Guided strategic planning to align with organizational goals.
- Assisted in formulating and executing operational budgets.
- Oversee purchasing and inventory to maintain cost-efficient operations.
- Complied with Occupational Health and Safety standards.
- Supervised administrative staff, including reception, scheduling, screeners, and other assigned functions.
- Conducted thorough guidance for staff utilizing Point of Sale and Yardi software.
- Facilitated communication between different teams within the organization through regular meetings.
- Prepared and presented business reports and presentations to senior management and stakeholders.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Business Services Manager
Chartwell Langley Gardens
Langley, British Columbia
09.2021 - 05.2024
- Kept detailed financial records across multiple systems.
- Handled queries related to billing and payments from residents and families.
- Prepared accurate deposits, monitored budgets, and supervised petty cash.
- Oversaw move-in and move-out activities, facilitating seamless transitions for residents.
- Liaised with multiple departments and the Provincial Health Authority to ensure compliance and quality service delivery.
- Organized and maintained documents, files and records.
- Prepared monthly reports summarizing key metrics relating to business services activities.
- Managed the preparation of financial statements, budgets, and other reports for management review.
Office Manager
Granville Gardens (Verve Senior Living)
Vancouver, BC
09.2017 - 09.2021
- Supervised front desk procedures, guiding administrative staff to optimize performance.
- Administered month-end billing processes in addition to management of bank deposits and resident payments.
- Executed payroll responsibilities, maintaining structured and precise personnel records.
- Hired and mentored administrative team members for exceptional service performance.
- Managed resident and family member inquiries effectively, achieving continued satisfaction.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured residents' records remained current.
Cashier
TJX Canada
West Vancouver, BC
02.2017 - 08.2017
- Facilitated customer interactions to enhance shopping experiences.
- Executed precise and transparent daily cash transactions.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Key Account Manager
Bradesco Bank
Fortaleza, CE
11.2011 - 07.2016
- Oversaw 900+ customer accounts, delivering custom banking services.
- Ensured accuracy and compliance in daily financial activities.
- Showcased banking offerings and credit facilities to address consumer needs.
Education
Diploma - Customer Service
Greystone College
Vancouver, BC07-2018
BBA - Business Administration
Estácio De Sá University
Fortaleza12-2012
Skills
- Operational management
- Problem solving
- Employee management
- Budget management
- Compliance monitoring
- Staff supervision
- Data analysis
- Stakeholder communication
- Financial reporting
- Customer service
- Senior Living Management
References
References available upon request.
Timeline
Business Manager
Elim Village
05.2024 - Current
Business Services Manager
Chartwell Langley Gardens
09.2021 - 05.2024
Office Manager
Granville Gardens (Verve Senior Living)
09.2017 - 09.2021
Cashier
TJX Canada
02.2017 - 08.2017
Key Account Manager
Bradesco Bank
11.2011 - 07.2016
Diploma - Customer Service
Greystone College
BBA - Business Administration
Estácio De Sá University
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