Rebecca Casera
Burlington,Canada
Summary
Dynamic and results-oriented professional with a proven track record at Javelin Technologies - A Trimech Company, specializing in subscription processes and customer relations. Excelled in enhancing subscription lifecycle management and fostering robust client relationships. Demonstrated organizational leadership and exceptional executive support, significantly improving operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Subscription Software Specialist
Javelin Technologies - A Trimech Company
Oakville, Canada
03.2022 - Current
- Key responsibilities includes overseeing the end-to-end subscription lifecycle, collaborating on client onboarding, administering accurate billing processes, implementing renewal strategies, analyzing usage patterns, providing customer support, fostering cross-functional collaboration, and maintaining detailed documentation and reporting for informed decision-making.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
Executive Assistant
1821
St. Catherines, Canada
08.2021 - 02.2022
- As Executive Assistant at 1821, a pioneering presentation design firm, I played a crucial role in supporting executive leadership and ensuring the agency's seamless operation.
- Responsibilities included optimizing executive calendars, acting as a communication hub between executives and creative teams, streamlining project workflows, providing personalized client support, coordinating travel logistics, and ensuring excellence in document creation aligned with the agency's unique human-centric approach.
- Researched and prepared information for presentations to high-level executives.
Customer Service Concierge
Aspire Lifestyles
Burlington, Canada
02.2019 - 04.2020
- Diligently supported esteemed clientele in meeting their diverse daily requirements, spanning reservation bookings, show ticket acquisitions, and travel itinerary planning
- Delivered unparalleled customer service, prioritizing precision and efficiency in time and workload management
- This role has fortified my adept problem-solving skills, refined time management capabilities, heightened attention to detail, and fostered a knack for innovative, quick-thinking solutions with a focus on achieving swift and effective results
- Developed and maintained strong relationships with customers through exceptional service and communication.
Education
Advanced Diploma - Advertising and Marketing Communications Management
Algonquin College
Ottawa, Ontario05-2014
Skills
- Executive support
- Calendar management
- Organizational leadership
- Subscription processes
- Customer relations
- Account management
References
References available upon request.
Timeline
Subscription Software Specialist
Javelin Technologies - A Trimech Company
03.2022 - Current
Executive Assistant
1821
08.2021 - 02.2022
Customer Service Concierge
Aspire Lifestyles
02.2019 - 04.2020
Advanced Diploma - Advertising and Marketing Communications Management
Algonquin College