Rebecca Cain
Belleville,Canada
Summary
Detail-oriented Human Resources professional with a solid academic foundation in HR management, psychology, and business marketing. Proven strengths in front-office coordination, employee communications, and client service ensure seamless operations and positive interactions. Strong ability to manage scheduling, documentation, and administrative processes efficiently. Committed to driving HR initiatives that enhance employee well-being and foster organizational success.
Overview
6
6
years of professional experience
Work History
Receptionist / Optical Dispenser
Dr. Bruce Coward & Associates
04.2024 - Current
- Greet and register patients, verify benefits, and maintain EMR records accurately
- Process direct billing to insurance companies and collect co-pays
- Manage appointment scheduling, phone inquiries, and front desk operations
- Assist patients in frame selection, resulting in high client satisfaction
- Achieved highest monthly sales among all locations
Health & Beauty / Natural Value Clerk
McDowell’s Your Independent Grocer
04.2019 - 04.2024
- Ordered, stocked, and rotated inventory based on sales trends
- Created promotional displays and planograms aligned with marketing strategies
- Trained new staff in product knowledge and store policies
- Designed internal posters and communications used company-wide
- Trusted by team; nominated for union steward role and served on Health & Safety Committee
Education
Certificate - Human Resources Management
Fanshawe College
04.2025
Bachelor of Arts - Psychology
Queen’s University
04.2023
Diploma - Business: Marketing
Fanshawe College
04.2020
Skills
- Human Resources Administration
- Employee Relations & Customer Service
- Recruitment Support
- Record keeping & Confidentiality
- Microsoft Office (Word, Excel, PowerPoint)
- Time Management & Organization
- Conflict Resolution
- Appointment Scheduling & Front Desk Operations
- Health & Safety Awareness
Leadership and Recognition
- Top Sales Representative – Dr. Bruce Coward & Associates (multiple months)
- Internal Communication Contributor – Company-wide display materials
- Health & Safety Committee Member – Promoting compliance and safety culture
- Peer-Nominated Union Steward Candidate – Recognized for problem-solving and trust
Timeline
Receptionist / Optical Dispenser
Dr. Bruce Coward & Associates
04.2024 - Current
Health & Beauty / Natural Value Clerk
McDowell’s Your Independent Grocer
04.2019 - 04.2024
Certificate - Human Resources Management
Fanshawe College
Bachelor of Arts - Psychology
Queen’s University
Diploma - Business: Marketing
Fanshawe College