Rebecca Cahill
East Gwillimbury,ON
Summary
Dynamic leader with a proven track record, excelling in operations oversight and interpersonal communication. Spearheaded major event planning and marketing strategies, demonstrating adeptness in QuickBooks and Microsoft Office. Achieved significant improvements in customer satisfaction and team performance, showcasing a blend of strategic vision and practical skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Nobleton Lakes Golf Course
Nobleton, Ontario
04.2022 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Managed 28 staff members across five divisions in the department.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created and delivered orientation and training for new team members, and professional development activities for experienced associates.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated regularly with a team of other managers to consistently provide top-quality food, drink, and service to patrons throughout all departments at the golf course.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members, and arranged meetings, banquets, and facility tours.
- Organized special events such as banquets, receptions, weddings, golf tournaments and other social functions to ensure the successful execution of services.
- Managed payroll records for employees working within the food and beverage department.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
Customer Service Representative
LCBO
Nobleton, Ontario
02.2019 - 04.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Trained staff to provide excellent customer service to challenging customers.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
Assistant Trainer and Farm Manager
AC Racing Stables
Rexdale / Nobleton, Ontario
02.2007 - 04.2022
- Designed customized training programs for various horses.
- Monitored performance of all horses on the property; identified areas for improvement or potential health issues.
- Coordinated staff and trades people schedules to align with horse training regimen.
- Adhered to a very strict time schedule.
- Supervised employees responsible for feeding and exercising horses; provided feedback on job performance when needed.
- Maintained accurate records related to individual horse health histories, vaccinations and other pertinent information.
- Managed inventory control for supplies, feed, and medications. All while adhering to a budget.
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors, staff, and horses.
- Processed weekly payroll and ensured payment of all invoices efficiently using QuickBooks.
- Assisted in the management of farm finances, including budgeting and expense tracking.
- Ran all marketing efforts and managed social media accounts.
- Managed entire scope of event planning tasks for business functions.
Education
Associate of Applied Science - Health Sciences
Elmcrest College of Applied Health Sciences
Toronto, ON06-2004
High School Diploma -
St. Thomas Secondary School
Brampton, ON06-2001
Skills
- Operations oversight
- Leadership
- Scheduling
- Interpersonal Communication
- Time management
- Event planning
- QuickBooks
- Microsoft Office
Certification
Trained in First Aid
Timeline
Food and Beverage Manager
Nobleton Lakes Golf Course
04.2022 - Current
Customer Service Representative
LCBO
02.2019 - 04.2024
Assistant Trainer and Farm Manager
AC Racing Stables
02.2007 - 04.2022
Trained in First Aid
Associate of Applied Science - Health Sciences
Elmcrest College of Applied Health Sciences
High School Diploma -
St. Thomas Secondary School
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