Rebecca Burley
Burlington,Canada
Summary
Highly motivated and driven professional with a proven track record of successfully managing teams and achieving exceptional results. Experienced in driving key performance indicators (KPIs) to new heights, consistently enhancing productivity and profitability. Known for reliability and dedication, committed to setting the tone and pace for success. Strong focus on maximizing productivity and achieving optimal outcomes, ready to bring expertise and passion to any organization.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Vans
08.2022 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Shift Supervisor
Starbucks
09.2018 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Barista Manager
The Minga
02.2017 - 08.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma - Law, Food and nutrition, Social sciences
Dunnville Secondary School
Bachelor - Political Science
University of Toronto
Toronto, ON04.2023
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Critical Thinking
- Public Safety and Security
- Law and Government
- Team leadership
- Staff training and development
- Sales strategies
Languages
English
Full Professional
Timeline
Assistant Manager
Vans
08.2022 - Current
Shift Supervisor
Starbucks
09.2018 - 08.2022
Barista Manager
The Minga
02.2017 - 08.2018
High School Diploma - Law, Food and nutrition, Social sciences
Dunnville Secondary School
Bachelor - Political Science
University of Toronto
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