Rebecca Brush
Cornwall,ON
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Strong attention to detail and always looking to learn more within any place of employment.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
Tamarack Homes
Ottawa, Ontario
2018.10 - 2025.01
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Reviewed amendments, agreements, and drafted vendor-builder agreements.
- Issued work schedules for staff.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Restaurant Manager
Lancaster Park Outdoor Resort
Lancaster, Ontario
2018.04 - 2018.10
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Updated computer systems with new pricing and daily food specials.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created new menu items based on customer feedback and industry trends.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed accounts payable, accounts receivable and payroll.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Collaborated with local businesses to create mutually beneficial partnerships.
Restaurant Manager
Urban Dining Group
Toronto, Ontario
2014.08 - 2018.03
- Provided exceptional customer service by anticipating guest needs before they arise.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Diploma - Hospitality Management
St. Lawrence College
Kingston, ON2009-04
Skills
- Customer service excellence
- Customer focus
- Warranty claims processing
- Complaint handling
- Clerical support
- Documentation skills
- Quality assurance
Timeline
Customer Service Coordinator
Tamarack Homes
2018.10 - 2025.01
Restaurant Manager
Lancaster Park Outdoor Resort
2018.04 - 2018.10
Restaurant Manager
Urban Dining Group
2014.08 - 2018.03
Diploma - Hospitality Management
St. Lawrence College