Rebecca Bredow
Bradford,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
U-Haul Canada
Aurora, Ontario
06.2002 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led a team of employees, ensuring high productivity, and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Dr. G. W. Williams
Aurora, ONSkills
- Timely Schedule Management
- Effective Policy Implementation
- Staff management
- Decision-making
- Recruiting and interviewing
- Team leadership
- Complex Problem-solving
- Staff development
- Customer service
- Effective Conflict Resolution
- Documentation and reporting
- Customer relationship management (CRM)
- Mentoring Skills
- Performance management
Accomplishments
- Top 100 (In North America) for storage occupancy
- 23 years of service at U-Haul
Certification
- First Aid Certificate.
References
- Charles Holder (Holder Law Firm) 75 East Beaver Creek Rd, Unit 4, Richmond Hill, Ontario, L4B 1B8 (905) 762-0626
- Additional ones upon request
Timeline
Manager
U-Haul Canada
06.2002 - Current
High School Diploma -
Dr. G. W. Williams
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