Rebecca Borquez
Altadena
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Archdiocese of Los Angeles
05.2022 - Current
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Implemented differentiated instructional approaches based on varying student abilities and interests to ensure equity in learning opportunities.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with adults and children to provide safe and educational experience.
- Handled class records for attendance, assignment grades and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
- Taught courses under guidance of senior instructors.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Customer Service
REI
09.2020 - 05.2022
- Cashier
- Answered general questions
- Resolved customer information and complaints
- Handled online orders and credit card transactions
- Managed high call volume while maintaining exemplary customer service standards.
- Provided policy and service information
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Promoted quality customer service by executing follow up procedures.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
Companion/Caregiver
Self-employeed
01.2019 - 05.2022
- Assisted clients with daily living activities, improving their quality of life.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
Food Service Worker/Cashier
Oh Mulberry Bush
10.2018 - 12.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Secretary
Pasadena Lock shop
02.2018 - 09.2018
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Managed clerical needs for company employees, including copying, faxing and file management
- Responded to telephone inquiries from clients, vendors and the public
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Cashier/Customer Service
Altadena Hardware
06.2015 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Undeclared -
Pasadena City College
Pasadena, CA06.2017
High school diploma or GED -
Skills
- Windows
- Inventory
- Dementia care
- Lesson planning
- Outdoor work
- Record keeping
- Senior Care
- Leadership
- Customer Service
- Teaching
- Classroom experience
- Childcare
- Receptionist
- Data Entry
- Caregiving
- Classroom management
Certification
- Food Handler
- First Aid Certification
- CPR
- Driver's License
- CPR Certification
Timeline
Teacher Assistant
Archdiocese of Los Angeles
05.2022 - Current
Customer Service
REI
09.2020 - 05.2022
Companion/Caregiver
Self-employeed
01.2019 - 05.2022
Food Service Worker/Cashier
Oh Mulberry Bush
10.2018 - 12.2019
Secretary
Pasadena Lock shop
02.2018 - 09.2018
Cashier/Customer Service
Altadena Hardware
06.2015 - 02.2018
High school diploma or GED -
Undeclared -
Pasadena City College
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