Rebecca Blackwood
St. John's,NL
Summary
Detail-oriented professional with extensive experience in office management and franchise operations. Skilled in optimizing payroll processes, managing inventory, and delivering exceptional customer service. Committed to driving efficiency and enhancing team performance in fast-paced environments.
Overview
23
23
years of professional experience
6
6
Certifications
Work History
Office manager
Spaces
St. John's, Newfoundland and Labrador
01.2021 - Current
- Oversee daily operations of family-owned renovation business, ensuring efficiency and adherence to quality standards.
- Execute bookkeeping tasks, including invoicing, accounts payable, and financial reporting.
- Manage payroll processes to ensure timely compensation for employees.
- Coordinate with clients, staff, and subcontractors to facilitate seamless project execution.
Owner/operator franchisee
Mary Browns
St. John's, Newfoundland and Labrador
10.2014 - 11.2020
- Optimized daily operations of franchise location to enhance efficiency.
- Trained and mentored staff to uphold company standards.
- Oversaw inventory management and supply chain processes for uninterrupted service.
- Developed team schedules to guarantee adequate coverage during peak hours.
- Managed payroll processes to ensure timely employee compensation.
- Conducted bookkeeping tasks to maintain accurate financial records.
Waitress/bartender
The Club
St. John's, NL
08.2011 - 10.2014
- Delivered exceptional customer service to elevate dining experiences.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction.
- Trained new waitstaff on restaurant procedures to ensure consistent service quality.
- Addressed customer inquiries and resolved issues promptly to enhance overall experience.
Waitress
Atlantica
St. John's, Newfoundland and Labrador
08.2010 - 10.2011
- Acquired expertise in fine dining service protocols and standards.
- Collaborated with chef to create innovative daily specials.
- Gained comprehensive knowledge of wine pairings and upscale food service practices.
Hostess/Waitress/Bartender
East Side Marios
St. John's, Newfoundland and Labrador
07.2002 - 08.2010
- Delivered meals and beverages to tables with efficiency and courtesy.
- Cultivated positive relationships with regular customers through engaging conversations.
- Acquired proficiency in using POS system for transactions.
- Collaborated effectively with team members to enhance service quality.
Education
Associate of Arts - Textiles And Design
College of The North Atlantic
St. John's, NL06-2006
High School Diploma -
Holy Heart High School
St. John's, NL06-2002
Skills
- Office management
- Bookkeeping
- Payroll administration
- Client coordination
- Inventory management
- Customer service
Certification
Level 1 OHS Committee, WHS Representative & designative certification training
Affiliations
Board Member of the Children's Center non for profit daycare
Timeline
Office manager
Spaces
01.2021 - Current
Owner/operator franchisee
Mary Browns
10.2014 - 11.2020
Waitress/bartender
The Club
08.2011 - 10.2014
Waitress
Atlantica
08.2010 - 10.2011
Hostess/Waitress/Bartender
East Side Marios
07.2002 - 08.2010
Associate of Arts - Textiles And Design
College of The North Atlantic
High School Diploma -
Holy Heart High School