Rebecca Baryla
SPRUCEGROVE
Summary
Dedicated and motivated emergency professional with a foundation in public service, emergency response, and customer relations. As a new dispatcher, I am eager to continue learning, develop my skills, and grow within the communications field. Recognized for remaining calm under pressure, gathering and relaying critical information accurately, and providing professional service in high-stress situations. Committed to continuous learning, teamwork, and supporting the safety of both responders and the community.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
On call Fire Fighter
Parkland County
Parkland county
12.2025 - Current
- Emergency response to incidents including; fire, medical, rescue and public assistance.
- Participation in ongoing department training to ensure continued readiness both mentally and physically.
- Maintain operational readiness through equipment inspections and apparatus checks
- Demonstrates the ability to remain calm in high stress environments and rapidly changing situations.
- Works collaboratively with a team and multiple agencies in various situations. (Communications, EMS, Law enforcement and other other neighbouring fire services)
- Utilizes effective communication to rely critical information between crews, command, dispatch and the public)
- NFPA 1001 in progress
- First aid & CPR/AED level C
- EFD certification (Emergency Fire Dispatch)
Warranty Coordinator
Master craftsman warranty & Qualico Homes
Edmonton
05.2017 - 03.2023
- Managed warranty complaints and requests for residential construction projects.
- Reviewed and maintained accurate warranty documentation and case files.
- Coordinated and prioritized high volume customer concerns and communication between homeowners and service teams.
- Strong critical thinking and problem solving skills to assess situations and determine appropriate actions.
- First line of contact, demonstrated high level of customer service and de-escalation techniques for emotionally charged situations.
Education
Emergency Fire Dispatch Certification - EFD 8.0
IAED
04.2026 - 04.2026
EMR - Emergency Medical Responder
Northern Alberta Institute of Technology
Edmonton, AB 09.2025 - 06.2026
FE Madill Seconday School
Wingham, ONSkills
- Emergency communication
- Critical thinking and active listening
- Emergency response and situational awareness
- Information gathering and decision making under pressure
- Accurate data entry and documentation
- Multi tasking in fast paced environments
- Conflict resolution and de-escalation techniques
- Customer service and high level of professionalism
Certification
- First Aid CPR/AED Level C
- IAED EFD Certification
Timeline
Emergency Fire Dispatch Certification - EFD 8.0
IAED
04.2026 - 04.2026
On call Fire Fighter
Parkland County
12.2025 - Current
EMR - Emergency Medical Responder
Northern Alberta Institute of Technology
09.2025 - 06.2026
Warranty Coordinator
Master craftsman warranty & Qualico Homes
05.2017 - 03.2023
FE Madill Seconday School