Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Rebecca Barkley

Kelowna,BC

Summary

Dynamic professional with a proven track record, adept at multitasking and fostering excellent customer relations. Skilled in conflict resolution and problem-solving, I excel in high-pressure environments, ensuring customer satisfaction and team efficiency. My empathetic approach and strong work ethic have significantly contributed to a positive workplace culture.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

West Coast Grill
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Debt Collector

ARO Inc
10.2018 - 10.2021
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Server

Pat's Pub
06.2018 - 09.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Assistant Store Manager

Papa John's Pizza
08.2014 - 01.2018
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor of Arts - Psychology

University of British Columbia
Kelowna, BC
04.2025

Bachelor of Arts - Psychology

Okanagan College
Kelowna, BC
06.2023

Skills

  • Strong Work Ethic
  • Excellent customer relations
  • Empathetic
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Conflict Resolution
  • Emotional awareness
  • Problem-Solving

Certification

Serving it right - exp. April 2027

Timeline

Server

West Coast Grill
04.2022 - Current

Debt Collector

ARO Inc
10.2018 - 10.2021

Server

Pat's Pub
06.2018 - 09.2018

Assistant Store Manager

Papa John's Pizza
08.2014 - 01.2018

Bachelor of Arts - Psychology

University of British Columbia

Bachelor of Arts - Psychology

Okanagan College

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Rebecca Barkley