Hi, I’m
Rebecca Balsillie
Yellowknife,Canada
Summary
Dedicated, organized and professional Administration Officer skilled in managing diverse tasks and competing priorities on a daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated 8 years of Aviation experience.
Overview
11
years of professional experience
1
Certification
Work History
Federal Government, ECCC-EPOD
Program Administration Officer
05.2024 - Current
Job overview
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Manage the Environmental Protection Operations Directorate budget.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Booked flights, accomodations for colleagues traveling.
GNWT, Department of Infrastructure, Driver and Vehicle licensing
Client Service Agent
01.2024 - 05.2024
Job overview
- Issue vehicle registrations, drivers licenses, general identification cards
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
Precon Manufacturing Ltd
Supply Chain Associate
05.2022 - 01.2024
Job overview
- Broke the sale record of shipping $4.3 million dollars of precast material
- Shared information regarding projects with the customers
- Proactively resolve shipping issues and communicate appropriately to manage expectations.
- Ensures when shipping product out that all the procedures are followed.
- Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
- Facilitated smooth flow of information between various departments involved in the supply chain process, fostering a collaborative work environment.
Det’on Cho Logistics
Passenger Service Agent
07.2018 - 08.2021
Job overview
- Coordinate safe passenger movements on behalf of th Client(s)
- Prepare manifest and boarding passes
- Enforce policies and procedures
- Check in and board up to 100 people on my own.
- Confirm with airlines about flight bookings
- Data Entry
- Receive and send out back haul.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with company policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
First Air
Customer Service Agent
12.2013 - 12.2018
Job overview
- Streamlined communication between pilots, cabin crew, maintenance staff, operations control center in Ottawa and ground staff for seamless overall operation coordination.
- Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication channels.
- Document and maintain files.
- Issue tickets, process sales reports.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
University of LethbridgeLethbridge, AB
Bachelor of Science from Environmental Sciences ( Not Completed )
12.2026
Academy of LearningYellowknife, NT
Administrative Assistant Diploma
06.2012
Ecole St Patrick High SchoolYellowknife, NT
High School Diploma
06.2011
Skills
- Microsoft Word
- Excel
- Outlook
- Teams
- Organization
- Communication
- Time Management
- Adaptability
- Teamwork/Independent work
- Payroll and budgeting
- SAP
Certification
Restricted Operator Radio License
Wilderness First Aid
Class 5 NT Drivers License
WHMIS Certificate
References
Available upon request.
Timeline
Program Administration Officer
Federal Government, ECCC-EPOD
05.2024 - Current
Client Service Agent
GNWT, Department of Infrastructure, Driver and Vehicle licensing
01.2024 - 05.2024
Supply Chain Associate
Precon Manufacturing Ltd
05.2022 - 01.2024
Passenger Service Agent
Det’on Cho Logistics
07.2018 - 08.2021
Customer Service Agent
First Air
12.2013 - 12.2018
University of Lethbridge
Bachelor of Science from Environmental Sciences ( Not Completed )
Academy of Learning
Administrative Assistant Diploma
Ecole St Patrick High School
High School Diploma