Rebecca Bagwire
Hamilton,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Porter Airlines
Toronto
07.2024 - 12.2025
- Assisted passengers with check-in, baggage handling, and inquiries, ensuring a smooth airport experience.
- Provided excellent customer service by addressing passenger needs with professionalism and empathy.
- Ensured compliance with airline policies, security regulations, and safety procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Sales Associate
Bath & Body Works
Hamilton
01.2023 - 01.2024
- Engaged customers, promoted products, and maintained a visually appealing store layout.
- Provided positive first impressions to new and returning customers.
- Maintained visual merchandising standards to create an appealing store environment and drive sales.
- Collaborated with team members to achieve daily sales goals, fostering a cooperative work atmosphere.
Cashier / Customer Support
Mumuso
Hamilton
01.2021 - 01.2022
- Built strong customer relationships to encourage repeat business.
- Handled cash, credit, and digital transactions with accuracy and efficiency.
- Maintained a flexible schedule and worked extra shifts to meet business needs.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Analyzed daily sales reports to identify trends and improve service efficiency strategies.
Education
High School Diploma -
Nora Frances Henderson
Hamilton, ON06.2022
Skills
- Active listening
- Critical thinking
- Customer relations
- Teamwork and collaboration
- Problem-solving
- Goal oriented
Languages
English
Native or Bilingual
Swahili
Professional Working
Kinyarwanda
Native or Bilingual
Timeline
Customer Service Representative
Porter Airlines
07.2024 - 12.2025
Sales Associate
Bath & Body Works
01.2023 - 01.2024
Cashier / Customer Support
Mumuso
01.2021 - 01.2022
High School Diploma -
Nora Frances Henderson