Hi, I’m
Rebecca Bagwire
Summary
Dedicated and customer-focused professional with extensive experience in customer service and hospitality. Currently excelling as a Customer Service Representative at Porter Airlines, consistently providing exceptional passenger support, handling inquiries, and ensuring a seamless travel experience. Passionate about delivering world-class service and prioritizing passenger safety and comfort. Adaptable to diverse cultural environments with fluency in multiple languages. Fully committed to upholding airline standards and regulations.
Overview
3
years of professional experience
1
Certification
Work History
Porter Airlines
Customer Service Representative
06.2024 - Current
Job overview
- Assist passengers with check-in, baggage handling, and inquiries, ensuring a smooth airport experience.
- Provide excellent customer service by addressing passenger needs with professionalism and empathy.
- Ensure compliance with airline policies, security regulations, and safety procedures.
- Handle customer concerns and resolve issues efficiently, enhancing passenger satisfaction.
Bath & Body Works
Sales Associate
10 2023 - 01 2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Mumuso
Cashier/Customer Service Representative
09 2022 - 01 2023
Job overview
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Nara Mediterranean Cuisine
Kitchen Helper
10 2021 - 12 2021
Job overview
- Followed supervisor instructions to complete tasks on time.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
Seneca College of Applied Arts And Technology
Some College (No Degree) from Flight Services Operational And Cabin Management
Nora Henderson Secondary School
High School Diploma
06.2022
Skills
- Exceptional customer service & hospitality
- Strong communication & interpersonal skills
- Safety and security procedures
- Adaptability and problem-solving
- Multicultural awareness & teamwork
Languages
Portuguese
Elementary
Swahili
Full Professional
English
Native or Bilingual
Kinyarwanda
Full Professional
Certification
- ON Driver's License
- Smart-Serve
Timeline
Customer Service Representative
Porter Airlines
06.2024 - Current
Nora Henderson Secondary School
High School Diploma
Sales Associate
Bath & Body Works
10 2023 - 01 2024
Cashier/Customer Service Representative
Mumuso
09 2022 - 01 2023
Kitchen Helper
Nara Mediterranean Cuisine
10 2021 - 12 2021
Seneca College of Applied Arts And Technology
Some College (No Degree) from Flight Services Operational And Cabin Management
Similar Profiles
Neel MahimkarNeel Mahimkar
Customer Service Representative at Porter AirlinesCustomer Service Representative at Porter Airlines
Laana IzzetLaana Izzet
Flight Attendant at Porter AirlinesFlight Attendant at Porter Airlines
DEXTER GOODENDEXTER GOODEN
Relief Supervisor, Lead and Operations CSR at Porter AirlinesRelief Supervisor, Lead and Operations CSR at Porter Airlines
Nora Bernadett PalikaNora Bernadett Palika
Flight Attendant at Porter AirlinesFlight Attendant at Porter Airlines
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go