Rebecca Awuah
Calgary,AB
Summary
Offering strong organizational and multitasking skills, eager to learn and develop within logistics and transportation industry. Brings solid foundation in communication and coordination, crucial for effective dispatching. Ready to use and develop route planning and problem-solving skills in Truck Dispatching role.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
- Good knowledge of trucking industry and its rules and regulations
- Successfully completed Truck Dispatch Training Course from Truckadium Inc
- Which provided the necessary tools and skills to be a successful dispatcher/customer service professional in trucking industry
- Good understanding of North America geography
- Good knowledge of Loadlink, truck dispatch software and customs clearance process including ACE/AQI using Border Connect software
- Advanced computer skills MS Word, Excel, PowerPoint, Email, and Web browsing
- Good at multi-tasking & coordination
- Work experience under pressure & fast-paced and dynamic environment to meet deadlines
- Good analytical skills
- Excellent in troubleshooting time management, documentation and computers
Case Manager - Community Housing Program
Discovery House Family Violence Prevention Society
10.2016 - 10.2020
- Completing thorough assessment of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family
- Developing an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team, including the Mental Health Specialist, the Child and Youth Specialist and the Housing Liaison
- Coordinating and monitoring wrap-around services planning for client family
- Supporting the client family to navigate systems
- Advocating on behalf of the client family
- Providing information about and/or referrals to appropriate community agencies and resources
- Collaborating with community agencies and partners regarding the needs of the client family
- Maintaining accurate documentation in client files
AISH Generalist
Government of Alberta
08.2013 - 07.2016
- Respond to inquiries regarding AISH program from prospective applicants, screen prospective applicants on the basis of age, residency, income and assets and proceed with those with the AISH application for persons meeting these eligibility criteria
- Assess alternative medical assessment reports submitted by applicants and have authority to accept these in lieu of standard AISH Medical reports
- Participate in a joint case review process with the AISH Administrator, AISH medical consultant and contracted service provider where appropriate
- Preparing and submitting application to the Minister to designate for health benefits to be granted to the applicant who may have exceeded financial resources on an exceptional basis
- Calculate client entitlement rates and issues the AISH Living allowance, Modified allowance and Personal benefits to eligible clients
- Correlate the information and participate in the development and maintenance of the Individual Service Plan
- Lead assess the research, development and implementation of programs to meet individual needs and goals
- Participate, correlate the information and lead the development and maintenance of Behaviour Support and Medical Support Plans
- Advocate for individual empowerment in responsible decision-making and informed choice
- Develop trusting relationships with individuals, staff, guardians, family and networks
Case Worker
Government of Alberta
03.2011 - 06.2012
- Providing in-home planned interventions and services aimed at strengthening families
- Promoting the protection and well-being of children in their home
- Educating parents to improve their parenting abilities to support the development of their children
- Responding to and assisting families in crisis
- Enhancing family support networks
- Submitting progress reports on assigned families
- Search for volunteer placement for persons with disabilities
- Complete individual service plans
- Assisting persons with disabilities to access community services
Sales Associate
Hudson’s Bay and Laura Stores
10.2004 - 01.2010
- Serves Customers by helping them find products
- Drives sales through the engagement of customers, suggestive selling and sharing product knowledge
- Provides outstanding customer service to each customer
- Answering phone calls and responding to customer inquiries, concerns or complaints
- Document sales by creating and updating customer profiles
- Advises management of any security issues
- Assists with inventory by receiving and stocking merchandise
- Manages financial transactions
Education
Law and Society Degree -
University of Calgary
Calgary, AB01.2018
Social Work Diploma - undefined
Mount Royal University
Calgary, AB06.2011
Skills
- Good knowledge of trucking industry and its rules and regulations
- Successfully completed Truck Dispatch Training Course from Truckadium Inc which provided the necessary tools and skills to be a successful dispatcher/customer service professional in trucking industry
- Good understanding of North America geography
- Good knowledge of Loadlink, truck dispatch software and customs clearance process including ACE/AQI using Border Connect software
- Advanced computer skills MS Word, Excel, PowerPoint, Email, and Web browsing
- Good at multi-tasking & coordination
- Work experience under pressure & fast-paced and dynamic environment to meet deadlines
- Good analytical skills
- Excellent in troubleshooting time management, documentation and computers
- Schedule coordination
- Workload management
- Decision-making
- Effective communications
Accomplishments
- Managed a database of over [Number] clients effectively, which improved relationships and drove business success.
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in business expansion
- Supervised team of 20 staff members.
- Documented and resolved issues which led to positive results
Languages
English
Full Professional
Certification
- Certified Truck Dispatcher
Timeline
Case Manager - Community Housing Program
Discovery House Family Violence Prevention Society
10.2016 - 10.2020
AISH Generalist
Government of Alberta
08.2013 - 07.2016
Case Worker
Government of Alberta
03.2011 - 06.2012
Sales Associate
Hudson’s Bay and Laura Stores
10.2004 - 01.2010
Social Work Diploma - undefined
Mount Royal University
Truck Dispatcher
Law and Society Degree -
University of Calgary
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC