Rebecca A. Tolman
Oakland
Summary
Dynamic professional with extensive experience in disability support and customer relations, honed at Social Services WBA. Proven ability to lead teams and enhance operational efficiency while ensuring client satisfaction. Skilled in cash handling and bookkeeping, consistently achieving high standards in service delivery and team performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substance Use Navigator
HEPPAC
Oakland
06.2025 - Current
- Provide comprehensive patient care, including referrals to skilled nursing facilities, medical respites, counseling, and mental health services.
- Support clients through harm reduction initiatives, offering low-barrier access to supplies and resources.
- Facilitate access to Medication-Assisted Treatment (MAT) for individuals seeking to reduce or stop substance use.
- Coordinate and deliver services related to needle exchange, HIV testing, and drug testing for at-risk populations.
- Oversee and manage locations offering critical support services, including showers, food, clothing, and hygiene kits for community members.
- Connect individuals with behavioral health resources, including therapy and mental health support.
- Advocate for and empower clients in accessing personalized, non-judgmental care and community resources.
- Build relationships and collaborate with local service providers to ensure seamless care transitions and continuous support for individuals.
- Maintain accurate records, manage case documentation, and provide ongoing follow-up care to ensure client needs are met.
ESC Clerk 1
Social Services WBA
Oakland
02.2025 - Current
- Assess client eligibility for services (food assistance, housing, Medicaid, etc.).
- Verify accuracy and completeness of documentation (income, ID, residency).
- Maintain and update client case files.
- Guide clients through the application process and requirements.
- Address client inquiries and resolve issues related to their applications.
- Deep emotional intelligence with clients
Manager-Site Supervisor
Chewse
San Francisco
05.2016 - 09.2019
- Organized and distributed bags for timely, accurate delivery.
- Coordinated inventory management to maintain optimal stock levels.
- Resolved client inquiries, ensuring customer satisfaction.
- Led scheduling and shift planning for the morning team.
- Maximized team productivity by assigning tasks based on strengths.
- Facilitated onboarding and training for new hosts.
- Managed accurate data entry and record-keeping.
- Delivered exceptional waitstaff service for positive dining experiences.
In Home Support for Paraplegic Community
Rose Acompora
Berkeley
03.2013 - 06.2016
- Assist with mobility transfers (bed, wheelchair, car) ensuring safety.
- Support hygiene (bathing, grooming, dressing) while maintaining dignity.
- Monitor skin health, check for sores, and apply skincare.
- Provide bowel/bladder care, including catheter and incontinence support.
- Administer medications and assist with timely reminders.
- Support physical therapy exercises to maintain mobility.
- Prepare meals and assist with feeding while promoting independence.
Wait Staff/ Supervisor
Café M
Berkeley
06.2009 - 12.2015
- Ensured customer satisfaction by addressing issues promptly during meals.
- Verified patron IDs to comply with age restrictions for alcohol.
- Performed barista, host, waitstaff, and management duties for operational consistency.
- Managed shift tasks, including food station setup and maintenance.
- Prepared dining areas and silverware for the next shift and large parties.
- Stayed informed on daily specials and explained menu items to customers.
- Built positive customer relationships and ensured smooth operations.
- Collaborated with team members to manage workloads and complete tasks.
- Coached team members on foundational practices for smooth workflow.
Caretaker/ In Home Support
Elouise Tolman
El Cerrito
01.2003 - 04.2014
- Monitored patients' vital signs (pulse, temperature, respiration) for health assessments.
- Maintained detailed records of maintenance activities, costs, and materials.
- Conducted property inspections for safety and compliance.
- Assisted patients with mobility, ensuring personal care and cleanliness.
- Managed laundry and bed linen, ensuring cleanliness and sanitation.
- Planned and prepared meals according to prescribed diets for patient nutrition.
- Provided therapeutic massages to promote relaxation and comfort.
Waitress Supervisor
Meredian
Berkeley
01.2007 - 03.2009
- Ensured compliance with health, fire, and sanitation regulations.
- Managed cash handling, budgets, payroll, and financial records.
- Oversaw food deliveries and inventory control.
- Scheduled staff and delegated daily tasks.
- Maintained accurate records for audits and subsidies.
- Built strong customer relationships to boost repeat business.
- Handled orders and ensured timely food service.
Education
Health Educator/ Massage Therapist -
National Holistic Institute for Massage Therapy
Emeryville, CA08-2007
Skills
- Disability Support and Care
- Barista Expertise
- Cash Handling
- Bookkeeping
- Restaurant Operations
- Accounts Payable/Receivable
- Managerial Experience
- Team Leadership
- Customer Relations
Certification
- Harassment Prevention for California Employees
- SSA Client Civil Rights Course
- SSA Personal Identifiable Information (PII) Course_v3
- SSA Outstanding Customer Service
- SSA Ethics and Professional Boundaries
- SSA English Grammar and Usage
- SSA Time & Stress Management/Techniques to Stay Organized
- SSA Strength Finders
- SSA Mental Health First Aid
- SSA Strategies & Techniques: Applying
- Licensed Massage Therapist
Timeline
Substance Use Navigator
HEPPAC
06.2025 - Current
ESC Clerk 1
Social Services WBA
02.2025 - Current
Manager-Site Supervisor
Chewse
05.2016 - 09.2019
In Home Support for Paraplegic Community
Rose Acompora
03.2013 - 06.2016
Wait Staff/ Supervisor
Café M
06.2009 - 12.2015
Waitress Supervisor
Meredian
01.2007 - 03.2009
Caretaker/ In Home Support
Elouise Tolman
01.2003 - 04.2014
Health Educator/ Massage Therapist -
National Holistic Institute for Massage Therapy