Rebecca Allen Sernes
Edmonton
Summary
I am First Nations, Kaska Dene. Dynamic food service professional with extensive experience at Innovative Pressure Systems, recognized for maintaining impeccable cleanliness and organization. Demonstrates strong skills in food processing and effective communication, consistently delivering exceptional service that enhances client satisfaction. Aiming to leverage expertise in customer care to contribute to a high-performing team. Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Youth Worker
Liard First Nations
Watson Lake
03.2024 - 12.2024
- Organized events and field trips that expose youths to cultural, educational, and career opportunities.
- Used calm, positive, and encouraging approach with youth.
- Offered key emotional support to special needs youth.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Hostess
Jigger's Grill
Campbell River
06.2023 - 08.2023
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Informed patrons of specialties and features.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored customer satisfaction levels throughout their meal experience.
- Monitored dining room activity to ensure compliance with health regulations.
Housekeeping
Innovative Pressure Systems
Campbell River
07.2021 - 05.2023
- Rotation work at a rural fish farm
- Duties include housekeeping; laundry, making the beds, keeping bathrooms clean
- As a kitchen helper; doing dishes, helping prep lunch and dinner, keeping cupboards stocked
- As well as cleaning and maintaining kitchen areas
Mussel Processor
Island Sea Farms
Campbell River
08.2020 - 11.2020
- As a mussel processor it was my job to grade, weigh, bag and package the mussels after which they would be shipped to countries all over the world
- I also had the job of steaming mussels as well as packaging them
Server/Bartender/Kitchen Helper
Ryan's Pizzeria
Campbell River
12.2018 - 09.2020
- My duties include receiving and delivering orders, mixing drinks, sorting recycling, washing dishes, cleaning tables, sweeping and mopping floors, vacuuming, counting and closing the tills, as well as printing reports
Landscaper/Labourer
Rick Kent
Campbell River
08.2018 - 10.2018
- Part-time, I have worked with tools to rid of weeds
- Experience with mulch, tree removal, hedge trimming, neatly cutting gardens, planting flowers, and rock gardens
Sales Associate
Sandor's
Whitehorse
03.2017 - 12.2017
- Part-time employee
- Knowledge of Lightspen Browser, Lightspeed Worksheet, POS systems
- Training new staff on store procedures, educating on clothing, sales, etc
- Effectively performed inventory checks, and reported to management
- Positive customer service
Shop Assistant
Lallen Freight & Logistics
Watson Lake
12.2012 - 06.2016
- Knowledge of computer programs such as, Microsoft word, excel, power point, outlook, and computer-based filing systems
- Diversified learning techniques to assist activities crucial to job completion
- A strong emphasis placed on shop, and office, organization and structure
- Office cleaning, shop cleaning, and tool organization
Waitress/Kitchen Helper
Bee Jay's Services
Watson Lake
06.2008 - 06.2015
- Importance placed on clean and organized work spaces
- Excellent edition to a team environment, working collaboratively to reach business goals
- Creating a positive experience for each and every customer/client
Education
Grade 12 Education -
Skills
- Bartending
- Food Industry Experience
- Gardening
- Service Excellence
- Warehouse Experience
- Food Production
- Professional Cleaning Expertise
- Kitchen Experience
- Mowing
- Landscape Maintenance
- Detail-Oriented Data Input
- Microsoft Outlook
- Product Packaging
- Data Entry
- Efficient Order Picking
- Effective Multi-tasking
- Time management
- Customer service
Certification
- WHMIS, 11/01/18, Present
- Serving It Right, 09/01/18, 09/30/23
- First Aid Level 1, 11/01/18, 11/30/21
Languages
English, Expert
Education - Highest Level
Secondary School
Timeline
Youth Worker
Liard First Nations
03.2024 - 12.2024
Hostess
Jigger's Grill
06.2023 - 08.2023
Housekeeping
Innovative Pressure Systems
07.2021 - 05.2023
Mussel Processor
Island Sea Farms
08.2020 - 11.2020
Server/Bartender/Kitchen Helper
Ryan's Pizzeria
12.2018 - 09.2020
Landscaper/Labourer
Rick Kent
08.2018 - 10.2018
Sales Associate
Sandor's
03.2017 - 12.2017
Shop Assistant
Lallen Freight & Logistics
12.2012 - 06.2016
Waitress/Kitchen Helper
Bee Jay's Services
06.2008 - 06.2015