REBECC FERRISS

REDBERRY

10.2008 - Current

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Promoted a positive work environment through open communication and constructive feedback.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Kept employees operating productively and working on task to meet business and customer needs.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Trained and mentored new employees to maximize team performance.