Rebeca Perez
Bonita
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and staff training. Skilled in time management and shift scheduling, fostering a productive environment that consistently met business goals. Committed to delivering high-quality service and Customer Service is always a priority. building lasting customer relationships.
I love engaging with customers and making sure they are comfortable and happy.
Overview
9
9
years of professional experience
Work History
Manager
McDonald's
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
La Michoacana Ice Cream Parlor
01.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Janitor
Cam Cleaning Services
01.2018 - 2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Sales Assistant
Ángeles Boutique
01.2017 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
National City Adult School
National City, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Manager
McDonald's
01.2020 - Current
Cashier
La Michoacana Ice Cream Parlor
01.2019 - 12.2019
Janitor
Cam Cleaning Services
01.2018 - 2019
Sales Assistant
Ángeles Boutique
01.2017 - 01.2018
National City Adult School