Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebeca Perez

Bonita

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and staff training. Skilled in time management and shift scheduling, fostering a productive environment that consistently met business goals. Committed to delivering high-quality service and Customer Service is always a priority. building lasting customer relationships.

I love engaging with customers and making sure they are comfortable and happy.

Overview

9
9
years of professional experience

Work History

Manager

McDonald's
01.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cashier

La Michoacana Ice Cream Parlor
01.2019 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Janitor

Cam Cleaning Services
01.2018 - 2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Sales Assistant

Ángeles Boutique
01.2017 - 01.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

National City Adult School
National City, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Shift scheduling
  • Staff training and development

Languages

Spanish
Native or Bilingual

Timeline

Manager

McDonald's
01.2020 - Current

Cashier

La Michoacana Ice Cream Parlor
01.2019 - 12.2019

Janitor

Cam Cleaning Services
01.2018 - 2019

Sales Assistant

Ángeles Boutique
01.2017 - 01.2018

National City Adult School
Rebeca Perez