Rebeca Moise
Riverside
Summary
Professional administrative and operations professional with experience in bookkeeping, payroll processing, accounts receivable, invoicing, collections, and team management. Proficient in QuickBooks and skilled in managing financial records, customer accounts, payroll, and office operations. Proven ability to supervise teams, ensure compliance, resolve customer issues, and support efficient business operations through strong organization, attention to detail, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Collections Account Manager
ServiceMaster By Critical Recovery
08.2025 - Current
- Managed the full accounts receivable process from invoice generation through payment collection.
- Monitored outstanding customer balances and maintained aging reports to ensure timely payment of invoices.
- Contacted customers regarding overdue accounts and negotiated payment arrangements when necessary.
- Investigated billing discrepancies and worked with customers to resolve issues preventing payment.
- Posted and reconciled customer payments in QuickBooks, ensuring accurate financial records.
- Coordinated with project managers, subcontractors, and customers to obtain required documentation for invoice approval and payment processing.
- Reviewed completed project files to verify all required paperwork, authorizations, and billing information were accurate before closing jobs.
- Reduced payment delays by proactively addressing customer concerns and resolving account issues.
- Maintained detailed records of collection activities, customer communications, and payment status updates.
- Assisted with month-end reporting by tracking outstanding receivables and payment trends.
Operations Manager
ServiceMaster A Plus Restoration
09.2021 - Current
- Supervised a team of approximately 20 employees providing sanitation services for Albertsons food manufacturing facilities.
- Ensured compliance with USDA sanitation and food safety guidelines.
- Conducted employee training, performance management, scheduling, hiring, and termination processes.
- Assigned staff and adjusted workforce allocation to meet operational needs.
- Reviewed and corrected timekeeping discrepancies and payroll records.
- Collected and verified employee hours from time clock systems.
- Generated weekly invoices based on labor hours and service agreements.
- Monitored quality standards and ensured sanitation procedures were completed accurately and safely.
- Served as the primary point of contact between management, employees, and client representatives.
Bookkeeper
Green Solutions Environmental Serivces
08.2013 - 08.2025
- Managed bookkeeping and administrative operations for a restoration company.
- Processed payroll for approximately 20 employees and subcontractors.
- Tracked material purchases, fuel receipts, and job-related expenses.
- Generated customer invoices using QuickBooks and maintained accurate financial records.
- Managed accounts receivable, collections, and payment posting within QuickBooks.
- Provided customer service support and resolved billing and service-related issues.
- Coordinated project file completion and closeout procedures to ensure timely payment collection.
- Maintained organized records and documentation for office and project operations.
Education
High School Diploma -
Skills
- QuickBooks
- Payroll Processing
- Accounts Receivable
- Invoicing & Billing
- Collections
- Bookkeeping
- Office Administration
- Customer Service
- Employee Supervision
- Hiring & Training
- Timekeeping Management
- Compliance & Documentation
- Operations Management
- Team Leadership
- Data Entry
- Microsoft Office Suite
Timeline
Collections Account Manager
ServiceMaster By Critical Recovery
08.2025 - Current
Operations Manager
ServiceMaster A Plus Restoration
09.2021 - Current
Bookkeeper
Green Solutions Environmental Serivces
08.2013 - 08.2025