Rebeca Argueta
Didsbury,AB
Summary
Dynamic professional with over 20 years in customer service, including as an Audiometric Technician at J.A. Health & Surveillance. Proven ability to enhance patient satisfaction through active listening and effective communication. Skilled in problem resolution and maintaining audiometric equipment, ensuring high-quality patient care and clinic efficiency.
Overview
29
29
years of professional experience
Work History
Audiometric Technician
J.A. Health & Surveillance
Alberta
12.2023 - Current
- Facilitated patient education sessions, increasing awareness of hearing health and preventative measures.
- Promoted a safe working environment by adhering to all relevant health and safety regulations within the clinic.
- Reduced wait times for patients by efficiently setting up equipment and preparing rooms for testing.
- Increased patient satisfaction by providing clear explanations of test results and discussing treatment options.
- Ensured patient comfort during testing by creating a calm and professional environment.
- Improved clinic efficiency by maintaining and calibrating audiometric equipment regularly.
- Enhanced patient care by conducting thorough audiometric tests and assessments.
- Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing.
Owner
Copy Sur
San Salvador, El Salvador
01.1997 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- More than 20 years of experience in customer service.
Hotel Front Desk Clerk
Alive Land Tours And B&B
San Salvador El Salvador
08.2017 - 08.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certificate of Technical Studies - Audiometric Technician
Macewan University
Edmonton, None12.2023
High School Diploma -
Centro Educativo Denver
San Salvador, El Salvador11.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Complaint handling
- Administrative support
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Audiometric Technician
J.A. Health & Surveillance
12.2023 - Current
Hotel Front Desk Clerk
Alive Land Tours And B&B
08.2017 - 08.2019
Owner
Copy Sur
01.1997 - 03.2020
Certificate of Technical Studies - Audiometric Technician
Macewan University
High School Diploma -
Centro Educativo Denver