Rebeca Espinal
Sacramento
Summary
Reliable and friendly, learns quick and masters new concepts and skills. Organized Bank Teller proficient in time management and multitasking. Provides professional and courteous customer service with high levels of integrity and accuracy. Wealth of banking knowledge and accurately processing, monitoring, and reviewing many different types of transactions ranging from mobile deposits, wires, ACH, Savings bonds, etc.
Overview
9
9
years of professional experience
Work History
FSS1/Bank Teller
Sacramento Credit Union
10.2022 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Executed wire transfers, stop payments, account transfers and accurate payment processing.
- Monitored and verified suspicious activity on customer accounts.
- Knowledgeable of different bank laws, acts, and FDIC coverage.
Bank Teller
Chase Bank
12.2018 - 07.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with compromised debit cards and issued new credentials.
Bank Teller
First Bank
05.2016 - 07.2018
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
High School Diploma -
Berkeley Adult School
Berkeley, CA06-2009
Skills
- Attention to detail
- Fraud detection
- Efficient multitasker
- Time management proficiency
- Banking software
- Spanish speaking
- Signature verification
Languages
Spanish
Timeline
FSS1/Bank Teller
Sacramento Credit Union
10.2022 - Current
Bank Teller
Chase Bank
12.2018 - 07.2021
Bank Teller
First Bank
05.2016 - 07.2018
High School Diploma -
Berkeley Adult School
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