Rebeca Chen
Mississauga,Canada
Summary
Proactive and results-oriented team member with a talent for building rapport and forging meaningful connections with customers. A natural problem-solver, dedicated to streamlining operations to reduce costs and enhance organizational efficiency. Independent decision-making skills and sound judgment consistently drive positive impact on company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Tanglewood Dental
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Guzman Dental Group
02.2023 - 01.2024
- Supervises staff and oversees daily office operations of all dental offices
- Coordinating the day to day execution of office practices that increase productivity and efficiency
- Ensures regulatory compliance with the Royal College of Dental Surgeons and Ontario Dental Association
- Provide performance improvement plans for applicable staff
- Ensures all staff communicates with customers in a courteous, professional, cooperative and mature manner in each employee role within the company.
Receptionist/Office Manager
Lionhead Smile Dentistry (Dr. Dalia Henein)
06.2019 - 02.2023
- Managed staff members that include hygienists, dentists, and dental assistants
- Increased clientele by 650% from 2019-2022, and revenue by 140% from 2021-2022
- Deescalated tense customer interactions by listening first and showing empathy
- Audit the dentists, hygienists, and assistants to ensure the compliance with the dental college
- Assess clientele and provide the appropriate solutions tailored to each client
- Manage the purchasing and inventory of all consumables
- Implementation of Ontario Senior Dental Care programs
- Building long-term relationships with clientele to ensure customer retention
- Manage accounts receivable and collections for all outstanding payments.
Receptionist
Dr. Dalia Henein & Associates
08.2018 - 06.2019
- Manage schedules of all staff including dentists, hygienists, and dental assistants
- Manage insurance policies, and client's insurance
- Build client relationships.
Dental Assistant Level II
Smileworx Dental
08.2014 - 07.2018
Education
Diploma - Intra-Oral Dental Assistant, Level II
Everest College
Mississauga, ON08.2014
Skills
- Account Management
- Relationship Building
- Customer Relationship Management
- Problem Resolution
- Work Planning and Prioritization
- Goal Setting
- Office Administration
- Organizational Skills
- Excellent multi-tasking ability
- Administrative Support
- Credit and collections
Certification
- Certified CPR & First Aid
- Certified HARP Technician
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Tanglewood Dental
01.2024 - Current
General Manager
Guzman Dental Group
02.2023 - 01.2024
Receptionist/Office Manager
Lionhead Smile Dentistry (Dr. Dalia Henein)
06.2019 - 02.2023
Receptionist
Dr. Dalia Henein & Associates
08.2018 - 06.2019
Dental Assistant Level II
Smileworx Dental
08.2014 - 07.2018
Diploma - Intra-Oral Dental Assistant, Level II
Everest College
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