Proactive and results-oriented team member with a talent for building rapport and forging meaningful connections with customers. A natural problem-solver, dedicated to streamlining operations to reduce costs and enhance organizational efficiency. Independent decision-making skills and sound judgment consistently drive positive impact on company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Tanglewood Dental
2024.01 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Set aggressive targets for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Guzman Dental Group
2023.02 - 2024.01
Supervises staff and oversees daily office operations of all dental offices
Coordinating the day to day execution of office practices that increase productivity and efficiency
Ensures regulatory compliance with the Royal College of Dental Surgeons and Ontario Dental Association
Provide performance improvement plans for applicable staff
Ensures all staff communicates with customers in a courteous, professional, cooperative and mature manner in each employee role within the company.
Receptionist/Office Manager
Lionhead Smile Dentistry (Dr. Dalia Henein)
2019.06 - 2023.02
Managed staff members that include hygienists, dentists, and dental assistants
Increased clientele by 650% from 2019-2022, and revenue by 140% from 2021-2022
Deescalated tense customer interactions by listening first and showing empathy
Audit the dentists, hygienists, and assistants to ensure the compliance with the dental college
Assess clientele and provide the appropriate solutions tailored to each client
Manage the purchasing and inventory of all consumables
Implementation of Ontario Senior Dental Care programs
Building long-term relationships with clientele to ensure customer retention
Manage accounts receivable and collections for all outstanding payments.
Receptionist
Dr. Dalia Henein & Associates
2018.08 - 2019.06
Manage schedules of all staff including dentists, hygienists, and dental assistants
Manage insurance policies, and client's insurance
Build client relationships.
Dental Assistant Level II
Smileworx Dental
2014.08 - 2018.07
Education
Diploma - Intra-Oral Dental Assistant, Level II
Everest College
Mississauga, ON
08.2014
Skills
Account Management
Relationship Building
Customer Relationship Management
Problem Resolution
Work Planning and Prioritization
Goal Setting
Office Administration
Organizational Skills
Excellent multi-tasking ability
Administrative Support
Credit and collections
Certification
Certified CPR & First Aid
Certified HARP Technician
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Tanglewood Dental
2024.01 - Current
General Manager
Guzman Dental Group
2023.02 - 2024.01
Receptionist/Office Manager
Lionhead Smile Dentistry (Dr. Dalia Henein)
2019.06 - 2023.02
Receptionist
Dr. Dalia Henein & Associates
2018.08 - 2019.06
Dental Assistant Level II
Smileworx Dental
2014.08 - 2018.07
Diploma - Intra-Oral Dental Assistant, Level II
Everest College
Certified CPR & First Aid
Certified HARP Technician
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