Reanym Hoy
Sarnia,ON
Overview
14
14
years of professional experience
Work History
Leasing Manager
BHA
01.2017 - 12.2023
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Call Center Representative
Survey Sampling International
01.2013 - 01.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Sales Representative
Citadel Technologies
01.2010 - 01.2012
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
Education
High School Diploma -
Daniel R Aguinaldo National High School
Davao City, Philippines04.2008
Skills
- Performance Optimization Strategies
- Maintaining Closing Ratios
- Leasing Reports
- Department Planning
Languages
English
Professional Working
Timeline
Leasing Manager
BHA
01.2017 - 12.2023
Call Center Representative
Survey Sampling International
01.2013 - 01.2015
Call Center Sales Representative
Citadel Technologies
01.2010 - 01.2012
High School Diploma -
Daniel R Aguinaldo National High School