Overview
Work History
Education
Skills
Languages
Timeline
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Reanym Hoy

Sarnia,ON

Overview

14
14
years of professional experience

Work History

Leasing Manager

BHA
01.2017 - 12.2023
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Streamlined the leasing process for efficiency by implementing an online application system.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.

Call Center Representative

Survey Sampling International
01.2013 - 01.2015
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Call Center Sales Representative

Citadel Technologies
01.2010 - 01.2012
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.

Education

High School Diploma -

Daniel R Aguinaldo National High School
Davao City, Philippines
04.2008

Skills

  • Performance Optimization Strategies
  • Maintaining Closing Ratios
  • Leasing Reports
  • Department Planning

Languages

English
Professional Working

Timeline

Leasing Manager

BHA
01.2017 - 12.2023

Call Center Representative

Survey Sampling International
01.2013 - 01.2015

Call Center Sales Representative

Citadel Technologies
01.2010 - 01.2012

High School Diploma -

Daniel R Aguinaldo National High School

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Reanym Hoy