Reanne Orser
Quinte West,ON
Summary
Personable and dedicated customer service representative with extensive industry experience. Strong team player with a positive attitude and proven ability to build rapport with clients. Motivated to ensure customer satisfaction and drive company success. Articulate, enthusiastic, and results-oriented with a passion for cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PetValu
Stirling, Ontario
03.2024 - Current
- Established and maintained positive customer rapport through friendly engagement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints in a professional manner while adhering to company policy.
Barista
Luso Bites
Picton, Ontario
07.2023 - 12.2023
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Sales Associate
Walmart
Belleville, Ontario
10.2020 - 07.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided training and support for new employees joining the company's online grocery team.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Customer Service Supervisor
Tim Hortons
Belleville, Ontario
04.2018 - 10.2020
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
911 And Emergency Services Communication - Emergency Services
Seneca College of Applied Arts And Technology
North York, ON06-2024
High School Diploma -
St Theresa Catholic Secondary School
Belleville, ON06-2019
Skills
- Complaint resolution
- Client Relations
- High-energy attitude
- Positive and professional
- Retail Marketing
Certification
- Association of Public Safety Communications Officials - International Inc. APCO Institute Fire Service Communications, 2nd Ed., Version 1 Canada
Timeline
Customer Service Representative
PetValu
03.2024 - Current
Barista
Luso Bites
07.2023 - 12.2023
Sales Associate
Walmart
10.2020 - 07.2023
Customer Service Supervisor
Tim Hortons
04.2018 - 10.2020
911 And Emergency Services Communication - Emergency Services
Seneca College of Applied Arts And Technology
High School Diploma -
St Theresa Catholic Secondary School
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