Reanna Singh
Elk Grove
Summary
Detail-oriented front desk receptionist skilled in customer engagement and time management. Proven ability to resolve customer issues efficiently while maintaining organized records and a clean front desk area. Proficient in managing inquiries, scheduling appointments, organization, and data entry. Dedicated to creating a welcoming environment and ensuring smooth front desk interactions. Skilled in managing phone calls while entering accurate information into the system.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
777 Auto Solutions
Rancho Cordova, CA
07.2024 - Current
- Greeted and assisted customers, ensuring a welcoming environment and positive customer experience.
- Scheduled appointments for return while updating the calendar system.
- Maintained front desk area, ensuring cleanliness and organization.
- Handling customer inquiries, resolving miscommunication and providing assistance to receive the auto parts they are in need of.
- Greeted guests at front desk and engaged in positive conversations to ensure comfort and happy experiences.
- Managed phone calls, directing inquiries to the appropriate person.
- Collected payments while entering the information into the appropriate software.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between the client and workers by relaying messages and information.
Education
Associate of Science - Allied Health
Cosumnes River College
Sacramento, CA05.2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Telephone etiquette
- Cash handling
- Appointment scheduling
- Verbal and written communication
- Oral and written communication
- Scheduling appointments
- Skilled in Microsoft Excel, Microsoft Word
- Technical support
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Front Desk Receptionist
777 Auto Solutions
07.2024 - Current
Associate of Science - Allied Health
Cosumnes River College