REANNA ROONEY
Wainwright,CA
Summary
Excellent customer service skills. Work well independently & as part of a team. Quick and keen to learn new things. Able to get to & from work on time. Welcome guests, providing helpful & friendly assistance as needed. Keep areas clean at all times. Provide specific recommendations to meet customers' needs. Work well under pressure situations. Manage cash/debit/credit transactions. Train new staff. Receive & prepare orders from multiple sources. Resolve customer complaints. Maintenance & operations of bowling centre equipment. Have ProServe
•References available upon request•
Overview
5
5
years of professional experience
Work History
Centre Operator & Customer Service
Dog & Suds Bowling Alley & Lounge
Wainwright, AB
05.2022 - 04.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Prepare and serve alcoholic beverages and menu items.
- Handle cash management.
Customer Service Associate
KFC
Wainwright, AB
07.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Sales Associate
Suzanne’s & Jenny’s
Wainwright, AB
02.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Client Service Representative
Wainwright Golf Course
Wainwright, AB
06.2023 - Current
- Preparing and serving food and beverages.
- Maintained a clean facility.
- Handled purchase transactions.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Education
Diploma - High School
Cold Lake Outreach School
Cold Lake, AB06.2019
Timeline
Sales Associate
Suzanne’s & Jenny’s
02.2024 - Current
Client Service Representative
Wainwright Golf Course
06.2023 - Current
Centre Operator & Customer Service
Dog & Suds Bowling Alley & Lounge
05.2022 - 04.2024
Customer Service Associate
KFC
07.2019 - 08.2022
Diploma - High School
Cold Lake Outreach School