Reanna Parks
Ontario
Summary
Dynamic professional with extensive experience in customer service management, demonstrating a commitment to enhancing customer satisfaction. Proven track record in resolving complex issues and managing teams effectively, while fostering a positive service culture that aligns with industry standards.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Bank Of America
Brea
03.2019 - Current
- Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment.
- Worked in fast-paced environment requiring accuracy and logic skills while multitasking, toggling between multiple systems, and communicating resolutions efficiently.
- Able to provide professional written responses using proper spelling and grammar when submitting reports
- Have sufficient knowledge of multiple Bank products and have the ability to deepen or retain relationships with clientele
- Achieved compliance with industry regulations and bank procedures by resolving all actions and safeguarding the integrity of the department system and financial controls.
- Demonstrated passion, integrity, commitment, and drive to deliver positive, differentiated service that enhances clients' financial lives.
Concessions Supervisor
Levy Restaurants
Los Angeles
03.2018 - 10.2020
- Delivered exceptional customer service, ensuring positive experiences for guests at the ball park.
- Assisted guests at the register, focusing on providing outstanding customer service.
- Coordinated daily operations as assistant to stand lead, planning tasks and fostering a safe, enjoyable workplace.
- Prepared food items according to safety and quality standards
Sales Associate
Wal-Mart
Covina
11.2013 - 02.2019
- Utilized customer service skills to enhance shopping experiences and ensure customer satisfaction
- Thoroughly scanned every piece of merchandise in my department for inventory control
- Assisted customers with informed decisions to improve their shopping outcomes
- Stocked the sales floor
- Offered advice and suggestions to each customer providing them with the knowledge they needed to shop successfully
- Applied leadership skills by assisting in the training of other associates
- Applied leadership skills by assisting in the training of other associates
- Cashiered during peak hours to ensure smooth operations
Customer Service Supervisor
Wal-Mart
Covina
11.2013 - 02.2019
- Created manuals to resolve difficult customer issues, enhancing customer experience
- Address negative customer feedback, and resolve any customers' questions, issues and complaints.
- Improved service quality and increased sales through in-depth knowledge of company assets
- Addressed negative customer feedback and resolved customer questions and complaints, fostering customer loyalty
- Manage a team of 40+
- Hold meetings with my associates to keep them updated with any changes made
- Instructed team members on effective register operation techniques.
- Processed cash transactions with accuracy and attention to detail.
Skills
- Customer service
- Team management
- Team leadership
- Performance monitoring
- Compliance adherence
- Effective communication
- Conflict resolution
- Strategic planning
- Time management
- Microsoft Excel
- Microsoft PowerPoint
- Word processing
- Computer troubleshooting
- Skype
Timeline
Customer Service Manager
Bank Of America
03.2019 - Current
Concessions Supervisor
Levy Restaurants
03.2018 - 10.2020
Sales Associate
Wal-Mart
11.2013 - 02.2019
Customer Service Supervisor
Wal-Mart
11.2013 - 02.2019