Reanna Marshall
North York,Canada
Summary
Professional retail worker with strong track record in delivering outstanding customer service and maintaining efficient checkout operations. Known for effective teamwork, adaptability, and consistently meeting goals in fast-paced environments. Skilled in cash handling, problem-solving, and communication, ensuring smooth and accurate transactions. Dependable and focused on driving positive results for both customers and colleagues.
Overview
10
10
years of professional experience
Work History
Petcare Associate/Cashier
PetSmart
02.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed returns effectively by following established guidelines while maintaining a high level of customer service.
- Greeted customers warmly upon entering the store, creating a welcoming atmosphere conducive to repeat business.
- Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
- Learned duties for various positions and provided backup at key times.
- Picked online orders and ensured it was done in a timely manner
CUSTOMER EXPERIENCE ASSOCIATE
Wal-Mart
04.2020 - 08.2020
- Provide excellent customer service by greeting all customers in a polite and friendly manner
- Assist customers by promoting products/services, locating merchandise and making purchase decisions
- Resolve customer issues and refer concerns where appropriate
- Assist in stocking the sales floor as assigned
- Contribute to a safe, clean and hazard free work environment through adherence to company policy and procedures
- Communicate with other associates to ensure floor coverage is maintained
- Refer appropriate service and transactional items to a Customer Service Manager as required
CHILDHOOD EDUCATOR/CAMP COUNSELOR
Downsview & (YAAACE)
03.2015 - 08.2019
- Planned and organize weekly activities for the class
- Worked individually and in small groups with children in junior/senior kindergarten
- Assist students during dismissal by helping them get ready and ensure their work was packed in their knapsacks
- Monitored kids during activities and trips to Toronto Zoo, Canada’s Wonderland and Playdium
- Provided a safe, fun and meaningful program for the children
Education
ONT Secondary School Diploma -
Downsview Secondary School
Toronto, ONT01.2019
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Problem Solving
- Microsoft Office Suite
- First Aid & CPR
- Fluent English
- High Five Training
- Workplace safety
- Reliability and punctuality
- Cash handling
- Loss prevention
Languages
English
Timeline
Petcare Associate/Cashier
PetSmart
02.2022 - Current
CUSTOMER EXPERIENCE ASSOCIATE
Wal-Mart
04.2020 - 08.2020
CHILDHOOD EDUCATOR/CAMP COUNSELOR
Downsview & (YAAACE)
03.2015 - 08.2019
ONT Secondary School Diploma -
Downsview Secondary School
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