Reanna Hayward
Owen Sound,ON - Ontario
Summary
Adept at enhancing customer satisfaction and skilled in inventory management, I leveraged my strong work ethic and flexibility across roles at Foodland and Walmart. Excelling in team collaboration and customer engagement, I consistently met deadlines and improved operational efficiencies, showcasing my ability to adapt and thrive in diverse environments.
Overview
18
18
years of professional experience
Work History
Cake Decorator
Foodland
Owen Sound, ON
06.2020 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Head Bakery Department
Food Basics
Owen Sound, ON
10.2012 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Delivery Driver
Rodolphs Rye Bread
Walkerton, ON
04.2014 - 10.2016
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
Volleyball Referee
West Hill League
Owen Sound, ON
10.2012 - 04.2013
- Monitored player safety by promptly addressing potential hazards on the court during matches.
- Conducted pre-game meetings with team captains, outlining expectations for match conduct and clarifying any rule questions.
Inventory Control Specialist
Walmart
Owen Sound, ON
06.2006 - 08.2007
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
Education
Grade 12 Diploma -
OSCVI
Owen Sound, ON2011
Skills
- Customer Engagement experienced
- Works well with other as a team
- Thorough with completing tasks and assignments
- Strong work Ethics
- Flexible
Languages
English
Elementary
Timeline
Cake Decorator
Foodland
06.2020 - Current
Delivery Driver
Rodolphs Rye Bread
04.2014 - 10.2016
Head Bakery Department
Food Basics
10.2012 - 07.2019
Volleyball Referee
West Hill League
10.2012 - 04.2013
Inventory Control Specialist
Walmart
06.2006 - 08.2007
Grade 12 Diploma -
OSCVI