Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reanna Dass

Brampton,ON

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Bartender

Stellar Personnel
09.2023 - Current


  • Greeting customers and assisting customers with seating request
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Seasonal Sales Associate

Giorgio Armani
11.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Provincial Vaccine Information Clerk

Ministry of Government and Consumer Services
07.2021 - 01.2023


  • Organized and maintained databases to ensure easy access to essential data for staff members
  • Collaborated with team members on special projects, leading to successful outcomes and timely completion
  • Managed multi-line phone systems, directing calls to appropriate departments for expedited service
  • Assisted members of the public with Covid Vaccination Scheduling
  • Booked appointments for 1st and 2nd Vaccine doses
  • Transferred members to public health units

Customer Service Representative

Marlin Travel
01.2016 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Protection, Security And Investigations (CBSA)

Niagara College
Welland, ON
06-2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Relationship Management
  • Team Leadership
  • Problem-Solving
  • Teamwork and Collaboration
  • Transactions and Cash Handling

Certification

  • Smart Serve [AGCO] [2029-05-29]
  • First Aid & CPR/AED level C [Canadian Red Cross] [2027-07-22]
  • Security Guard Certificate
  • Non - violence crisis intervention

Timeline

Seasonal Sales Associate

Giorgio Armani
11.2023 - 03.2024

Server/Bartender

Stellar Personnel
09.2023 - Current

Provincial Vaccine Information Clerk

Ministry of Government and Consumer Services
07.2021 - 01.2023

Customer Service Representative

Marlin Travel
01.2016 - 01.2019
  • Smart Serve [AGCO] [2029-05-29]
  • First Aid & CPR/AED level C [Canadian Red Cross] [2027-07-22]
  • Security Guard Certificate
  • Non - violence crisis intervention

Protection, Security And Investigations (CBSA)

Niagara College

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Reanna Dass