Reanna Calderon
Rancho Cucamonga
Summary
Experienced with managing pre-service activities and ensuring operational efficiency. Utilizes organizational skills to streamline processes and improve service delivery. Knowledge of effective communication strategies to facilitate team collaboration and client satisfaction.
Overview
14
14
years of professional experience
Work History
Pre Service Rep
Pomona Valley Medical Center
04.2022 - Current
- Coordinated pre-service activities to ensure seamless patient admissions and compliance with healthcare regulations.
- Streamlined patient intake processes, enhancing workflow efficiency and reducing wait times.
- Developed training materials for new staff on pre-service protocols and software systems.
- Maintained accurate patient records using electronic health record (EHR) systems to support data integrity.
- Assisted in evaluating and refining pre-service procedures, leading to increased operational effectiveness.
- Made a positive impact on customer satisfaction levels by consistently delivering high-quality service with professionalism and empathy.
Financial Counselor
Loma Linda University Health Care
04.2012 - 04.2022
- Assessed patient financial needs and provided tailored counseling on healthcare funding options.
- Collaborated with interdisciplinary teams to streamline patient intake and financial assistance processes.
- Educated patients on insurance coverage, payment plans, and available financial resources for healthcare services.
- Developed and implemented strategies to improve patient understanding of complex billing procedures.
- Resolved patient inquiries regarding billing discrepancies and insurance claims efficiently and effectively.
Education
High School Diploma -
Hillside High School
Upland, CASkills
- Client relationship building
- Data entry proficiency
- Industry awareness
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Phone and email etiquette
- Insurance verification
- Medical terminology
- Conflict resolution
- Policy understanding
- Appointment scheduling
- Insurance billing
- Quality assurance
- Eligibility determination
- Scheduling diagnostic procedures
- Registration management
Timeline
Pre Service Rep
Pomona Valley Medical Center
04.2022 - Current
Financial Counselor
Loma Linda University Health Care
04.2012 - 04.2022
High School Diploma -
Hillside High School