REALYN MOLO-KIM
Sherwood Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front desk/Event Coordinator
Hampton Inn by Hilton Sherwood Park
06.2016 - Current
- Create group and meeting booking and prepare group contracts and BEO’s
- Facilitates meeting and conference room and catering process
- Book reservation for individuals and groups as required
- Answers call and enquiries regarding the property
- Check-in and check-out guest with courtesy, speed and accuracy
- Handle cash, checks, credit and debit transaction in accordance with the hotel policies
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Child Development Assistant
05.2015 - 06.2016
- Assist Child Development worker and supervisor when needed
- Assist with preparing craft, assembling interest centers
- Assist in creating a warm, and friendly environment for children, parents, other staff and visitors
Breakfast Attendant
02.2014 - 02.2015
- Welcome guest when they arrived
- Bus and clean the tables
- Make coffee as needed
- Received supplies, restocks drinks and other food item
- Maintain the cleanliness of the breakfast area
Education
Bachelor of Industrial Technology - Food And Beverages
Iloilo Science And Technology University
Miagao -Iloilo, Philippines03.2005
Skills
- Knowledgeable in Microsoft Office application such as MS word and MS excel
- Great in oral and written communication skills
- Highly organized and can prioritize work schedules
- Work independently and can work as a part of the team
- Automated Telephone Systems
- Professional Relationships
- Conference and Meeting Planning
- Front Desk Management
- Guest Check-In and Check-Out
Certification
- Licensed Financial Professional- Alberta
Timeline
Front desk/Event Coordinator
Hampton Inn by Hilton Sherwood Park
06.2016 - Current
Child Development Assistant
05.2015 - 06.2016
Breakfast Attendant
02.2014 - 02.2015
Bachelor of Industrial Technology - Food And Beverages
Iloilo Science And Technology University
- Licensed Financial Professional- Alberta
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