MICHAEL ESSIEN
Ontario
Summary
A dedicated and impact-driven professional with over two decades of experience in business, leadership, management, engineering, technology and healthcare services. Passionate about ethical leadership, innovation, and improving care delivery in diverse populations. Brings strong organizational leadership, entrepreneurial agility, and a compassionate, people-centered approach to healthcare challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Resident Attendant(Personal Support Worker)
Chartwell Retirement Residences
06.2024 - Current
- Provided emotional support and companionship to residents, fostering a sense of belonging and well-being within the facility.
- Served nutritious meals to residents according to individual dietary needs and preferences, monitoring intake for potential issues or concerns.
- Enhanced resident well-being by providing compassionate care and assistance with daily living activities.
- Ensured accurate recordkeeping of all pertinent resident information, maintaining strict confidentiality standards as required by law.
- Assisted residents with mobility challenges, utilizing assistive devices as needed to promote independence and safety.
- Monitored resident health status, reporting any changes or concerns to appropriate medical personnel in a timely manner.
Independent Contractor(PSW/Patient Care)
Staffy Health Inc.
09.2023 - Current
- Provided care and constant observation to various clients at Toronto General Hospital, Princess Margaret Cancer center and Toronto General Hospital
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
Production Assistant
Patty King Bakery Inc.
06.2023 - 04.2025
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Prepared, packed, and completed orders accurately, following detailed packing sheets.
- Assisted in receiving, unloading, labeling, and storing incoming stock.
- Maintained cleanliness in shelves, work areas, and refrigerated sections.
- Conducted inventory checks and adhered to company quality control standards.
- Followed all company protocols to ensure consistent, high-quality output.
- Collaborated with supervisors and team members to ensure efficient workflow
Co-founder & Director
Bizgrow Integrated Systems Ltd.
01.2019 - 03.2023
- Collaborated with internal tech teams to streamline digital customer journeys and improve service delivery.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Managed feedback loops to inform service enhancements, contributing to 90% first-contact issue resolution.
- Maintained CRM accuracy and customer lifecycle tracking for retention and upsell opportunities.
- Coordinated the development and management of digital products
Co-founder & Operations Lead
Ribnet Services Ltd.
10.2007 - 12.2019
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Drove customer satisfaction through operational service delivery.
- Identified service delivery gaps and proffered solutions.
- Supported operational reporting and user communication strategies.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
Project Engineer
Fugro Consultants Nigeria Ltd
10.2006 - 09.2007
- Maintained records for each project and engineering discipline.
- Carried out laboratory analysis and field testing for soil samples
- Ensured accurate execution of designs and specifications.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Ensured quality control for all aspects of the project, reducing defects and rework.
Business Development Officer
Ainet Business Systems Ltd
03.2005 - 09.2006
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
Intern
Shell Petroleum Development Corporation
01.2001 - 12.2001
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Healthcare Services Administration and Management
Canadian Career Education College
Vaughan, OntarioPersonal Support and Childcare
Canadian Career Education College
Vaughan, Ontario06.2024
Civil Engineering
Rivers State Polytechnic(Kenule Beeson Saro-Wiwa Polytechnic)
01.2003
Skills
- Leadership & Team Building
- Healthcare Service Management
- Child and Youths Worker
- Strategic Thinking & Planning
- Product Management
- Faith-Based & Ethical Leadership
- Communication & Public Speaking
- Digital Tools: Microsoft Office, Google Suits etc
Certification
- Professional Skills, Leonnova - 2025
- Workplace Hazardous Materials Information System – 2025
- Product Management, Business Analysis School – 2024
- Sales and Negotiation, Leonnova – 2024
- CPR, BLS & First Aid Certification, Red Cross Canada - 2023
- Certificate in Entrepreneurship, Harvard Business School – 2022
- META Certified Digital Marketing Associate – META/COURSERA – 2022
- Digital Skills, Google Africa - 2017
Publications
- Entrepreneurship Spark – Book
- The Man in Christ(In-view) – Book
- Two original gospel songs recorded and released on streaming platforms
VOLUNTEERING , LEADERSHIP AND MINISTRY
- Career Coach, HIEC Grade 9 and 10 Career Awareness Program, Ontario, 2025 - present
- Voluteer Staff, Daily Bread Foodbank, Ontario, 2023 till present
- Ordained Pastor, March 2009
- State Bible Study Cordinator, Nigeria Christian Corpers Fellowship, Osun State, 2004
- General Secretary, Nigeria Fellowship of Evangelical Students, (NIFES), 1999, 2002
Timeline
Resident Attendant(Personal Support Worker)
Chartwell Retirement Residences
06.2024 - Current
Independent Contractor(PSW/Patient Care)
Staffy Health Inc.
09.2023 - Current
Production Assistant
Patty King Bakery Inc.
06.2023 - 04.2025
Co-founder & Director
Bizgrow Integrated Systems Ltd.
01.2019 - 03.2023
Co-founder & Operations Lead
Ribnet Services Ltd.
10.2007 - 12.2019
Project Engineer
Fugro Consultants Nigeria Ltd
10.2006 - 09.2007
Business Development Officer
Ainet Business Systems Ltd
03.2005 - 09.2006
Intern
Shell Petroleum Development Corporation
01.2001 - 12.2001
Personal Support and Childcare
Canadian Career Education College
Civil Engineering
Rivers State Polytechnic(Kenule Beeson Saro-Wiwa Polytechnic)
Healthcare Services Administration and Management
Canadian Career Education College
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