REALIZA ELUMER
Victoria,Canada
Summary
Dedicated, Flexible and Professional Individual. Ability to proactively identify and resolve problems – reverse negative sales trends, contribute in costs control, automate systems, maximize productivity and a result-oriented, focus, and effective team player and leader with passion.
Overview
20
20
years of professional experience
Work History
Outbound Sales Representative
Utel Networks
- Identifying and targeting potential customers, often through cold calling, email marketing, and social media.
- Making outbound calls and emails to introduce the company's products or services.
- Lead Qualification: Assessing the potential of leads and gathering information to understand their needs and preference
Assistant Manager
Dollarama
12.2023 - Current
- Assisting the Store Manager in managing day-to-day operations, including store opening and closing duties, cash management, and assigning tasks to the team.
- Training, coaching, and developing employees, ensuring adherence to company policies and procedures, and conducting performance evaluations.
- Assisting with store merchandizing, shelf stocking, and boxing and unboxing daily shipments.
- Providing exceptional customer service and resolving escalated issues.
Food Service Supervisor/Assistant Manager
Dairy Queen
05.2021 - 11.2023
- In charge of the day-to-day operations and assistant to the Manager.
- Works with all the shift leaders to maintain a smooth operation and ensures that everything will run smoothly
- In charge of calling break time period of the staff on duty
Supervisor
Macau Fisherman’s Wharf
10.2017 - 03.2020
- Monitor daily Front of the House Operations Food and Beverage operations and ensures that FOH team are following operations standards.
- Works with the different Department heads on creating, planning and implementation of operational procedure of the restaurant
- Conduct monthly inventory on operating supplies and equipment
- Works with the different department heads to develop promotions, menu items and presentation
- Manages FOH grooming standards; Proper uniform and hygiene
- Responsible for providing training support to the front of the house team and implementation of standards of service including orientation of new team members and training checklists are well managed and completed
- Monitors team members are knowledgeable about the sequence and standard of service
Food Server
Venetian Macao Resort Hotel
04.2012 - 04.2015
- Ran day to day business of the breakfast operations to include hotel front desk communications, problem resolutions, operation set-up staffing and scheduling
- Responsible doe department’s uniform and operating supplies inventory
- Responsible for AM team members from training, scheduling and evaluations.
- Worked with chefs and managers to create promotional concept, marketing program and menu to meet budgets and projections.
- Turn over sales and HPS at the end of the AM shift.
- Developed stuff training programs and menus/SOS examinations to increase POS.
- Worked with all managers to ensure deadlines were met for targeted launch of all restaurant programs.
- Provided assessment and improvement plan for the breakfast operations.
- Worked with key team members to evaluate, project and develop marketing and sales plan.
- Worked with managers in updating training programs for the FOH.
ACL Suites Hotel
05.2010 - 11.2010
- Provided staff training to increase POS.
- Worked with chefs and managers to create concept and menu to meet budgets and projections.
- Receive reservations for accommodation from clients.
- Informs guest of the hotel/motel’s services and facilities, policies and procedures.
- Make reservations for sightseeing tours, restaurants, the cinema and live entertainment.
- Deals with all enquiries and requests from guests.
- Performs cashier duties and exchange foreign currency.
- Coordinates the cleaning of guest’s personal laundry, and room service.
- Performs general secretarial duties, such as preparing correspondence and attending to a switchboard.
Eclipse Hospitality Group
08.2007 - 09.2008
Hotel Changi Airport
11.2005 - 05.2006
Education
Medical Office Assistant Diploma - Medicine
Academy of Learning Career College
Victoria, BC08-2025
Bachelor of Science - Hotel and Restaurant Management
San Sebastian College
Philippines05.2006
Skills
- Dedicated team contributor
- Friendly and approachable demeanor
- Effective verbal communication
- Training facilitation and participation
- Accountable and respectful
- Committed to going above and beyond
Languages
English
Timeline
Assistant Manager
Dollarama
12.2023 - Current
Food Service Supervisor/Assistant Manager
Dairy Queen
05.2021 - 11.2023
Supervisor
Macau Fisherman’s Wharf
10.2017 - 03.2020
Food Server
Venetian Macao Resort Hotel
04.2012 - 04.2015
ACL Suites Hotel
05.2010 - 11.2010
Eclipse Hospitality Group
08.2007 - 09.2008
Hotel Changi Airport
11.2005 - 05.2006
Outbound Sales Representative
Utel Networks
Medical Office Assistant Diploma - Medicine
Academy of Learning Career College
Bachelor of Science - Hotel and Restaurant Management
San Sebastian College