Reaghan Renaud
Ottawa
Summary
Compassionate and dedicated Child and Youth Services graduate with hands-on experience supporting children and youth through mentorship, leadership, and program facilitation. Committed to creating a safe, inclusive environment, providing emotional support, and fostering positive relationships. Passionate about mental health advocacy, and youth empowerment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practical Experience - College Placement
Boys and Girls Club - Ron Kolbus Clubhouse
04.2025 - 05.2025
- Served as a mentor and leader, fostering positive relationships with children and youth, aged 6 to 18.
- Facilitated daily programming including arts and crafts, sports, swimming, homework support, and cooking classes.
- Provided pool supervision, organized junior lifeguard activities, and supported swim tests and sign-ins.
- Contributed to creating a safe and welcoming environment, assisting with conflict resolution and emotional support
- Advocated for increased mental health support by proposing an in-house counseling space for youth in need.
Service Advisor/Receptionist
Bank Street Toyota
09.2024 - 03.2025
- Coordinated service appointments, created work orders, and communicated with clients technicians and managers.
- Managed customer concerns and resolved conflicts with empathy and professionalism.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Develop strong organizational skills, including using Excel, Microsoft word, email systems and CRM software
- Processed warranties, insurance claims, and other administrative tasks
Babysitter
Self Employed
01.2018 - 09.2024
- Provided long-term care for two children (aged infancy to 7 years)
- Fostered trust-based relationships with families, and adapted to the evolving needs of each child
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Community Health Worker
Bayshore Home Health
05.2022 - 09.2022
- Supported clients with daily living activities in their homes along side a trainer
- Developed empathy, adaptability and interpersonal communication skills
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Conducted home visits for elderly and disabled clients to monitor health status and ensure adherence to prescribed treatment plans.
Education
Diploma - Child And Youth Services
CDI College
Brampton, ON06-2025
High School Diploma -
Bishop Smith Catholic High School
Pembroke, ON06-2021
Skills
- Strong communication and relationship building
- Child care, youth mentorship, and emotional support
- Crisis intervention and behavior management
- Knowledge of mental health, trauma, and child development
- Leadership and teamwork in dynamic settings
- Ability to create safe and inclusive environments
- Organizational and time management
- Proficiency in Microsoft office suite, email, and CRM systems
- Dependable and responsible
Languages
English
Full Professional
French
Elementary
Certification
- Standard First Aid and CPR level C (2025)
- Psychological First Aid: Caring for Others & Self-Care (2025)
- QPR Gatekeeper Certification (2025)
- Food Banks Certificate (2025)
- WHMIS (2024)
- Advanced Food Safety Certificate (2022)
- Full G Class Driver's License
Timeline
Practical Experience - College Placement
Boys and Girls Club - Ron Kolbus Clubhouse
04.2025 - 05.2025
Service Advisor/Receptionist
Bank Street Toyota
09.2024 - 03.2025
Community Health Worker
Bayshore Home Health
05.2022 - 09.2022
Babysitter
Self Employed
01.2018 - 09.2024
Diploma - Child And Youth Services
CDI College
High School Diploma -
Bishop Smith Catholic High School
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