Reagan Timothy Odongkara
Vancouver,BC
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Africa Descent Society
Vancouver, BC
01.2024 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Computer Network Technician
Rontekch group Ltd
Kampala, Uganda
11.2020 - 04.2023
- Deployed patches on all network devices regularly to ensure secure operations of the network infrastructure.
- Conducted periodic scans of the entire network using vulnerability assessment tools like Nessus or Nmap.
- Analyzed firewall logs to detect any suspicious activities or malicious traffic patterns on the network.
- Tracked inventory of all networking equipment ensuring records are kept up-to-date at all times.
- Set up and installed network cabling infrastructure.
- Resolved routing, wireless and other network-related issues.
- Terminated Cat6 cable connectors and modular plugs.
- Completed post-installation tests, checking functionality.
Computer Network Technician
Roketelecom Uganda
Kampala, Uganda
02.2017 - 07.2020
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Provided technical support to users for network-related problems or inquiries.
- Performed regular maintenance on all network components including routers, switches, firewalls and wireless access points.
- Implemented data backup strategies to ensure data integrity and availability in the event of an outage or disaster recovery situation.
- Tested LAN and WAN connections for proper functionality by running ping tests, traceroutes.
- Configured VPNs for remote access to corporate resources from outside locations.
Education
Associate of Science -
Uganda Institute of Communications And Technology
Kampala, Uganda11-2014
Skills
- Hardware Troubleshooting
- Technical Troubleshooting
- User Support
- Application Installations
Certification
- WHMIS
- FIRSTAID/CPR
- FIRE SAFETY
Timeline
IT Support Engineer
Africa Descent Society
01.2024 - Current
Computer Network Technician
Rontekch group Ltd
11.2020 - 04.2023
Computer Network Technician
Roketelecom Uganda
02.2017 - 07.2020
Associate of Science -
Uganda Institute of Communications And Technology
- WHMIS
- FIRSTAID/CPR
- FIRE SAFETY
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