Reagan Siemens
Sherwood Park,Canada
Summary
I am a Business Administration graduate from the Northern Alberta Institute of Technology and have honed my customer service and administration skills over three years in Service + Accommodation settings in Alberta and British Columbia. Known for my warm and friendly demeanor, I excel at assisting customers in diverse situations. I thrive on collaborating with team members, enjoying the process of brainstorming ideas collectively and achieving conclusions through teamwork.
Overview
3
3
years of professional experience
Work History
General Help and Kitchen Staff (Closing Crew)
Ena Lake
09.2024 - 09.2024
- Assisted with Head Chef of meal planning and prep
- Tasked with general upkeep and cleanliness in lodge
- Help all departments when help was necessary
- Facilitated aid with the entire process of the closure/winterize of the lodge
Administrative Assistant ( Summer Position)
Sherwood Care
05.2024 - 08.2024
- Assist with all departments on filing and administrative tasks
- Demonstrate strong attention to detail for all tasks assigned to me
- Construct and Deconstruct Spreadsheets for management use
- Assist the front desk on reception and daily tasks
Reservations Agent
Scandinave Spa Whistler
10.2023 - 05.2024
- Book guests over the phone selling variety of massages offered by the spa
- Assist with check in of guests to respective floors for appointments
- Ensure proficiency of emails by adhering to company policies
- Give guests info on promotions, and acted as a knowledge base about the company for any inquiries on the phone line
- Helped other departments (Front Desk, Spa Experience, and the Bistro) when help was needed
Housekeeper
Middle Beach Lodge
07.2023 - 09.2023
- Clean Resort Style Rooms and Bathrooms by the use of multiple Cleaner Chemicals and Sanitizers
- Communicate with Management over Stayovers and Floor Plans
- Converse with Coworkers over dividing tasks as well as assessing Priorities over floor plans
- Assist with movement of cleaning supplies and large items of cleaning products
Guest Services Agent
Surf Grove Campground
05.2023 - 07.2023
- Use smooth check in procedures to give campers a personable experience to their camping or rv trip
- Clean on site washrooms, sauna cleaning, Garbage laps as well as grounds team assistance
- Ensure stock of retail and merchandise
- Manage reservations by processing discrepancies as well as tax adjustments
- Process campground products using the pos system and use pos system for goods and services
Front Desk Agent
Hi Banff
05.2022 - 05.2023
- Greet guests upon arrival, making check ins personable, as well ask and answering questions to build rapport and retention
- Operate PMS software with efficiency, as well a sufficient understanding of the POS machines/cash protocols to ensure smooth check ins/check outs
- Learned in-depth Banff knowledge of the surrounding Bow Valley area to offer guests with information about dining options, outdoor activities for summer/winter, and tours/programs in the area
Night Audit
Hi Jasper
06.2021 - 09.2021
- Kept accounts in balance and ran daily reports to verify totals
- Communicated with management over various systems and software's
- Oversaw night auditing of daily room occupancy and hotel revenue
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
Education
Business Administration Diploma - Finance
Northern Alberta Institute of Technology
Edmonton, AB04.2022
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06.2019
Skills
- Attention to Detail
- Cash Handling
- Guest services
- Problem-solving
- Microsoft Office/Excel Proficiency
Timeline
General Help and Kitchen Staff (Closing Crew)
Ena Lake
09.2024 - 09.2024
Administrative Assistant ( Summer Position)
Sherwood Care
05.2024 - 08.2024
Reservations Agent
Scandinave Spa Whistler
10.2023 - 05.2024
Housekeeper
Middle Beach Lodge
07.2023 - 09.2023
Guest Services Agent
Surf Grove Campground
05.2023 - 07.2023
Front Desk Agent
Hi Banff
05.2022 - 05.2023
Night Audit
Hi Jasper
06.2021 - 09.2021
High School Diploma -
Salisbury Composite High School
Business Administration Diploma - Finance
Northern Alberta Institute of Technology
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