Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Flesher

Desbarats,ON

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

10
10
years of professional experience

Work History

Store Manager

17E Trading Post
03.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager and Baker

Cherry on Top
05.2017 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Housekeeping and Laundry Attendant

Van Daele Homes
12.2014 - 02.2017
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Education

Diploma -

Sault College of Applied Arts And Technology
Sault Ste. Marie, None

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Inventory management
  • Store merchandising
  • Supply ordering
  • Accurate cash handling
  • Employee scheduling
  • Opening and closing procedures

Timeline

Store Manager

17E Trading Post
03.2021 - Current

Store Manager and Baker

Cherry on Top
05.2017 - Current

Housekeeping and Laundry Attendant

Van Daele Homes
12.2014 - 02.2017

Diploma -

Sault College of Applied Arts And Technology

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Tanya Flesher