Reagan Hadden
Victoria,BC
Summary
Flexible and organized individual with a knack for providing exemplary customer service. Detail-oriented student with experience in leadership and working in high-stress environments.
Overview
6
6
years of professional experience
Work History
Customer Service Leader
Meridian Farm Market
07.2017 - 12.2023
- Throughout my employment at Meridian Farm Market I worked in both the produce department and the cash/grocery department.
- Reduced average handle time by implementing more efficient problem-solving techniques without compromising service quality.
- As the title Customer Service Leader implies, I also always do whatever I can to ensure a positive experience for the customer.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Host
Big Feast Bistro
05.2023 - 08.2023
- Although I only worked as a host at Big Feast for the summer, I gained an immense amount of experience in multitasking and working in a fast-paced environment.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Tutoring
Maple Ridge Secondary
11.2018 - 06.2019
- I tutored a grade 7 student in both math and French on a weekly basis.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Coach
Atomic Volleyball, Greg Moore Youth Centre
09.2018 - 01.2019
- As the assistant coach of the Atomic Volleyball program, I assisted 8-12 year olds in learning the fundamental skills of volleyball.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
Education
Undergraduate -
University of Victoria
Victoria03.2024
Secondary School - General Studies/ AP Psychology
Maple Ridge Secondary School
Maple Ridge, BC06.2021
Skills
Conflict and Complaint Resolution
Warm and Friendly
Team player mentality
Flexible and Adaptable
Detail Oriented
Effective Multitasking
Awards
- Top Hat (2016-2021) Each year of highschool I received the Top Hat award, meaning that I maintained an A average.
- Honour Roll (2016-2021) Similarly to the Top Hat award, achieving Honour Roll indicates at least a B average.
- Secret Shopper Awards (2017-2022) Throughout my employment as a cashier at Meridian Farm Market I received several perfect score awards from secret shoppers.
References
Douglas Evans, +1 (604) 314-2953
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Host
Big Feast Bistro
05.2023 - 08.2023
Tutoring
Maple Ridge Secondary
11.2018 - 06.2019
Assistant Coach
Atomic Volleyball, Greg Moore Youth Centre
09.2018 - 01.2019
Customer Service Leader
Meridian Farm Market
07.2017 - 12.2023
Undergraduate -
University of Victoria
Secondary School - General Studies/ AP Psychology
Maple Ridge Secondary School
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