Reagan Carroll
Greater Sudbury,ON
Summary
Adept at front desk operations and patient scheduling, I enhanced patient satisfaction and streamlined workflow at Boreal Family Medicine. My collaborative spirit and problem-solving skills contributed to a positive, efficient team environment. Leveraging expertise in medical terminology and office administration, I consistently improved service quality, fostering trust and loyalty among patients.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Boreal Family Medicine
10.2018 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Team Member
Tim Hortons
07.2016 - 12.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Ecole Secondaire Sacre Coeur
Greater Sudbury, ON06.2016
Skills
- Front Desk Operations
- Appointment Scheduling
- Telephone Etiquette
- Medical Terminology
- Office Administration
- Patient Registration
- Patient Scheduling
- Reminder calls
- Records Management
- Electronic Medical Records
- Medical office administration
- Workflow Optimization
- Problem-Solving
- Collaboration and Teamwork
- Time Management
Languages
English
Full Professional
French
Professional Working
Timeline
Medical Receptionist
Boreal Family Medicine
10.2018 - 04.2022
Team Member
Tim Hortons
07.2016 - 12.2017
High School Diploma -
Ecole Secondaire Sacre Coeur
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