Joanna Rodriguez
San Ysidro
Summary
Dynamic Scheduling Coordinator with proven expertise at Bridge Home Health & Hospice, excelling in operational risk management and team collaboration. Adept at optimizing care plan coordination and enhancing patient satisfaction through effective communication. Recognized for streamlining scheduling processes, ensuring compliance, and fostering strong relationships with clients and staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Bridge Home Health & Hospice
01.2025 - 01.2026
- Understands and adheres to agency policy and procedures.
- Confers with Executive Director on problems and complaints.
- Liaises between coordinating team and nursing office.
- Performs all coordinating duties when necessary.
- Enters scheduling data, creates schedules.
- Schedules client appointments/visits according to care plans and staff availability.
- Reviews and directs case management notes, documenting change of aide, change in service, telephone complaints, etc.
- Contacted care providers, clients, and staff regarding day-to-day schedule changes to ensure seamless operations.
- Maintained accurate staff and client statistics reports to support data-driven scheduling decisions.
- Supervised scheduling of appropriately skilled personnel for cases, managed input of scheduling information, and coordinated ongoing scheduling efforts.
- Supervised the scheduling of replacement workers and input of scheduling information.
- Communicates with patients/families on home health aide related issues.
- Coordinates patient care among disciplines.
- Takes telephone referral information.
- Handles matters related to staff and the patients they serve.
- Provides staffing for sick leave, vacation, long term leave.
- Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
- Advises the Executive Director of all new cases to be filled and supervises the review of cases on a weekly basis.
- Oversees the documentation and reporting of changes in patient status, in-service requirements, in and employee staff assignment and, any unsatisfactory performance.
- Discerns client services required as outlined in agreements, urgent requests, and care plans.
- Supervises staff regarding punctuality, assignments and reliability.
Client Services Specialist
LabCorp
01.2020 - 01.2022
- Resolved customer inquiries through phone, email, and live chat, enhancing overall customer satisfaction.
- Scheduled customer appointments based on individual needs, ensuring personalized service experience.
- Collaborated with team to consistently meet or exceed service goals, contributing to team success.
- Utilized CRM systems to track customer interactions and solutions provided.
- Participated in workshops and training sessions to improve personal skills and job performance.
Foreclosure Specialist
McCarthy & Holthus, LLP
01.2016 - 01.2019
- Managed assigned portfolio, addressing daily workloads such as phone calls, emails, client tasks, and title claim reports to ensure timely processing.
- Generated title claim letters, updated internal database, contacted county offices, sent documents to title companies for recording, and followed up.
- Researched, collected, and entered data while performing basic data analysis to identify discrepancies and resolve issues.
- Creates intermediate level reports, which include graphs, charts, and pivot tables.
- Provided administrative support to executives and department managers, streamlining office workflow and enhancing operational efficiency.
Facilities Coordinator
Ruben’s Painting
01.2004 - 01.2016
- Created and maintained database of all appliances, systems and tools in use at each facility.
- Established vendor relationships to secure supplies at competitive rates.
- Assisted with space planning for facilities designed for employees.
- Coordinated equipment, materials, and supplies to address tenant needs and resolve technical issues.
- Supervised construction and renovation projects to ensure compliance with environmental, health, and security standards.
- Conducted building walk-throughs to identify areas requiring improvement and maintenance.
Patient Care Coordinator
Kaiser Permanente
01.2005 - 01.2008
- Facilitated communication between patients, doctors, and other medical staff.
- Processed appointment requests in collaboration with healthcare providers and patients.
- Handled incoming calls, providing relevant information and efficiently redirecting inquiries to appropriate departments.
- Managed billing and processed insurance claims, ensuring timely payments and reducing delays in revenue collection.
- Prepared itemized statements and invoices, clearly outlining total amounts due for services rendered to enhance patient understanding.
- Ensured compliance with healthcare regulations in all administrative practices.
- Ensured compliance with company policies and state regulations related to billing activities.
Education
High School Diploma -
Southwest High School
San Diego, CA06-2004
Skills
- Operational risk management
- Business reporting
- Analytics
- Communication
- Creativity
- Strategic thinking
- Process analysis
- Team building
- Scheduling software
- Data entry
- Appointment management
- Care plan coordination
- Compliance monitoring
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Call screening
- Performance reviews
- Business administration
- Calendar coordination
- Staff coordination
- Meeting planning
- Teamwork and collaboration
- Interpersonal relationships
- Effective multitasking
- Project scheduling
- Service scheduling
- Administrative support
- Attention to detail
References
References upon request.
Languages
English
Professional
Spanish
Professional
Certification
Business Administration and Property Management Certificate
Affiliations
Volunteer, LR Ventures - 08/2024 to 02/2025
Timeline
Scheduling Coordinator
Bridge Home Health & Hospice
01.2025 - 01.2026
Client Services Specialist
LabCorp
01.2020 - 01.2022
Foreclosure Specialist
McCarthy & Holthus, LLP
01.2016 - 01.2019
Patient Care Coordinator
Kaiser Permanente
01.2005 - 01.2008
Facilities Coordinator
Ruben’s Painting
01.2004 - 01.2016
High School Diploma -
Southwest High School