Razy Mishra
Chatham,ON
Summary
Business Economics graduate with experience in operations management, project coordination, and team leadership. Expertise in optimizing processes, enhancing customer satisfaction, and driving performance metrics. Seeking roles in project management or operations to leverage hands-on technical skills while contributing to organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Mobility
Windsor, Canada
04.2026 - Current
- Lead daily branch operations by overseeing rental, fleet, and customer service activities while ensuring operational efficiency and service excellence.
- Supervise, coach, and support team members through scheduling, performance management, onboarding, and ongoing development.
- Monitor branch performance using operational performance reports, identify improvement opportunities, and implement process enhancements to increase productivity and profitability.
- Coordinate vehicle fleet availability, logistics, and maintenance schedules to optimize utilization and meet customer demand.
- Resolve complex customer concerns and support escalated issues while maintaining high customer satisfaction standards.
- Assist with budgeting, revenue growth initiatives, sales performance, and branch profitability objectives.
- Ensure compliance with company policies, safety procedures, and operational standards through regular audits and documentation.
- Collaborate with regional leadership and cross-functional teams to execute branch initiatives and achieve organizational goals.
Management Assistant / Management Trainee
Enterprise Mobility
Windsor, Canada
11.2023 - 03.2026
- Completed comprehensive management training focused on operations, customer service, budgeting, and fleet management.
- Supported daily branch operations, including customer relationship management, rental agreements, and vehicle logistics.
- Assisted with scheduling, workflow planning, and team coordination to maintain operational efficiency.
- Monitored operational profit summary, identified performance trends, and supported continuous improvement initiatives.
- Developed leadership, problem-solving, and decision-making skills while managing multiple priorities in a fast-paced environment.
Customer Experience Advisor
Concentrix
Chatham, Canada
10.2022 - 06.2023
- Delivered customer support for complex automotive, technical, and warranty-related concerns.
- Acted as the primary liaison between customers, legal teams, dealerships, and technical departments to ensure timely case resolution.
- Managed customer interactions through phone, email, and live chat using CRM systems.
- Maintained detailed case documentation while following escalation procedures and service standards.
- Consistently contributed to customer satisfaction and operational performance goals.
- Stellantis Account
Sales Associate / Stylist
Banana Republic
Kitchener, Canada
10.2021 - 06.2022
- Delivered personalized customer service while consistently meeting sales objectives.
- Executed visual merchandising standards to support promotional campaigns and brand presentation.
- Assisted with onboarding and training new employees on store procedures and customer service expectations.
- Managed inventory, cash handling, and daily operational responsibilities.
Line Cook
St. Louis Bar & Grill
Kitchener, Canada
09.2018 - 09.2021
- Collaborated with kitchen staff to ensure efficient food preparation and timely service.
- Maintained food safety and sanitation standards in accordance with health regulations.
- Worked effectively under pressure during peak operating hours while maintaining quality standards.
- Contributed to efficient kitchen operations through teamwork and effective communication.
Sales Representative
Steam Dry Canada
Mississauga, Canada
03.2017 - 06.2017
- Developed client relationships by identifying customer needs and recommending appropriate services.
- Consistently worked toward achieving and exceeding sales targets.
- Maintained accurate customer records and prepared weekly sales reports.
Cashier / Customer Service Associate
Arby's
Edmonton, Canada
08.2014 - 09.2014
- Processed high-volume customer transactions accurately and efficiently.
- Resolved customer concerns while delivering excellent service.
- Completed daily cash reconciliation and maintained cleanliness and operational standards.
Education
Bachelor of Arts - Business Economics
York University
Toronto, ON06-2022
High School Diploma -
Bramalea Secondary School
Brampton, ON01-2017
Skills
- Project Coordination & Scheduling
- Operations Management
- Team Leadership & Staff Training
- Customer Relationship Management (CRM)
- Process Improvement
- KPI Monitoring & Reporting
- Stakeholder Communication
- Time Management & Prioritization
- Risk Identification & Issue Resolution
- Documentation & Record Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Entry & Administrative Support
Timeline
Assistant Branch Rental Manager
Enterprise Mobility
04.2026 - Current
Management Assistant / Management Trainee
Enterprise Mobility
11.2023 - 03.2026
Customer Experience Advisor
Concentrix
10.2022 - 06.2023
Sales Associate / Stylist
Banana Republic
10.2021 - 06.2022
Line Cook
St. Louis Bar & Grill
09.2018 - 09.2021
Sales Representative
Steam Dry Canada
03.2017 - 06.2017
Cashier / Customer Service Associate
Arby's
08.2014 - 09.2014
Bachelor of Arts - Business Economics
York University
High School Diploma -
Bramalea Secondary School