RAZMEHR KHODAIE
Brossard,Canada
Summary
Client-focused representative handling high-volume customer interactions, upselling, issue resolution, and account management. Trusted to deliver exceptional service, manage complaints, and maintain customer loyalty in a fast-paced telecom environment. Demonstrates effective communication, CRM proficiency, and cross-selling strategies that contribute to overall customer satisfaction and retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care & Sales Agent
IO Solutions Call Center
01.2025 - Current
- The customer care for Rogers and Fido
- Handle customer complaints.
- Answer customer inquiries
- Handle returns and exchanges
- Answer customer questions
- Upselling and cross-selling
- collecting and analyzing customer feedback
- Handle escalated client requests, upselling, and service troubleshooting.
Market Researcher & Lead Generator
Parsis International Inc.
05.2024 - 12.2024
- Conducted Canadian market research and client outreach.
- Supported business development and proposal creation.
- Researched, tracked, and updated leads through a maintained database.
- Developed new business by making outgoing calls and conducting strategic outreach.
- Qualified prospects and engaged key clients through direct email marketing campaigns.
- Conducted customer research and client surveys to gain insights into potential leads.
- Supported proposal and sales presentation preparations with relevant market insights.
- Provided accurate, timely updates to management on market trends and lead statuses.
- Developed strong product and service knowledge to effectively facilitate the sales process.
- Conducted market research, identifying trends, customer needs, and competitors in Canada.
- Generated targeted leads and enhanced marketing strategies to drive company growth.
Import & Export Manager
Mania Tejarat
05.2020 - 04.2024
- Acted as a trusted advisor to business partners throughout the vendor sourcing process, providing strategic guidance on vendor negotiations and ongoing projects to drive value and efficiency
- Developed and implemented sophisticated sourcing strategies to optimize the operations of the company's contact centers across multiple regions
- Led a diverse portfolio of sourcing projects, ranging from transactional procurement to complex third-party service agreements, ensuring seamless execution and alignment with business goals
- Conducted market research and monitored industry trends to identify emerging vendor candidates and innovative staffing approaches
- Provided weekly analysis reports on international shipments to senior management, offering key insights to support strategic decision-making
Professional Sales Technician
Resin Beton Bartar
04.2019 - 05.2020
- Collaborated with internal stakeholders to define business requirements, identify suitable vendors, lead the RFx process, and provide a structured framework for vendor evaluation and selection
- Managed cross-functional collaboration with key departments, including Legal, Tax, Information Security, and Finance, to ensure compliance with policies and regulatory standards
- Facilitated the resolution of sourcing challenges across various products, brands, and geographies by developing effective solutions that addressed complex business needs
- Created and communicated detailed sourcing project work plans, timelines, and milestones, ensuring alignment with business priorities and timely delivery
- Identified project dependencies, potential barriers, and sourcing issues, taking proactive measures to address and mitigate risks
- Managed and reported progress on sourcing initiatives, ensuring transparency and accountability across all stakeholders
- Oversaw a portfolio of critical, high-impact sourcing projects while also providing transactional support for day-to-day procurement needs
- Developed and maintained procurement strategies for various sub-categories to ensure optimal cost savings and long-term supplier performance
- Conducted medium- to long-term planning with suppliers to align their growth strategies with business needs
- Identified potential supplier and supply chain risks that could impact cost, quality, or continuity of supply, and implemented risk mitigation strategies, including contingency plans for sole suppliers and performance audits
- Provided key input into Supply Chain Management (SCM) strategies, contributing to planning, quality control, and project execution
- Conducted detailed spending analyses to identify cost-saving opportunities and improve procurement efficiency
- Led the development of team capabilities in category management, strategic sourcing, and commercial negotiations to drive continuous cost reductions while maintaining quality and supply reliability
International Business Manager
Abadgaran Construction Chemicals
04.2016 - 04.2019
- Placed and managed international orders based on Order Point systems or Quick Response (QR) and Quality Control (QC) requests to maintain optimal inventory levels
- Identified domestic customers for international Less-than-Container Load (LCL) shipments to consolidate orders into Full Container Loads (FCL), reducing overall shipping costs and improving efficiency
Import-Export Operator in Pharmaceuticals and Medical Consumables
ABAD Holding
04.2013 - 05.2016
- Received the orders based on the governmental announced shortage list, a doctor's specific request for chronic/complex diseases, or the request of a pharmaceutical company for APIs to produce a finished medicine or supplement
- Sourced the producers and decided on the shipping method based on the weight and urgency
- Asked for the COA, GMP, Packaging, and other relevant documents from the supplier(s) to receive the necessary approvals from Iran's Food and Drug Administration
- Asked for a Health Certificate approved by Iranian authorities in the country of origin
- Shared SDS (MSDS) with the shipping company to be added to the shipping contract to ensure safe transportation
- Arranged the inspections (If necessary) during and after production/loading
- Compared the packaging information with the information received from the inspection company and checked the mfg and exp dates, address
- Arranged the special contained for sensitive pharmaceuticals that may require temperature control, secure packaging, and specialized handling procedures to maintain integrity
Education
CSLP - Sales Management
Mahan Business School
Tehran, Iran.05-2025
MBA - Business Administration And Management
SWISS UMEF University of Applied Sciences (Mahan)
Tehran, Iran08-2023
Certificate - Purchase And Foreign Orders Management
Business Training Center of Iran's Ministry
Tehran, Iran01-2019
Master of Arts - English Language And Literature
Islamic Azad University
Arak, Iran.08-2011
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Sales software proficiency
- Demonstrating products
- Contract preparation
- Key relationship management
- CRM software usage
- Lead generation
- Paperwork processing
- Upselling strategies
- Sales strategy development
- Consultative selling
Languages
English
Full Professional
French
Elementary
Persian
Native or Bilingual
Interests
Dancing (Salsa and Bachata),
Taking Online Courses,
Reading Psychology & Behavioral Science
Certification
Import Manager – Clearance & Banking, INIF, Tehran (2018)
Purchase & Foreign Orders Management – Ministry of Industry, Iran (2018–2019)
Cement & Concrete Industry Training – University of Science and Technology, Tehran (2019)
Import and Export Management - Pars Holding. Isfahan, Iran.
Timeline
Customer Care & Sales Agent
IO Solutions Call Center
01.2025 - Current
Market Researcher & Lead Generator
Parsis International Inc.
05.2024 - 12.2024
Import & Export Manager
Mania Tejarat
05.2020 - 04.2024
Professional Sales Technician
Resin Beton Bartar
04.2019 - 05.2020
International Business Manager
Abadgaran Construction Chemicals
04.2016 - 04.2019
Import-Export Operator in Pharmaceuticals and Medical Consumables
ABAD Holding
04.2013 - 05.2016
CSLP - Sales Management
Mahan Business School
MBA - Business Administration And Management
SWISS UMEF University of Applied Sciences (Mahan)
Certificate - Purchase And Foreign Orders Management
Business Training Center of Iran's Ministry
Master of Arts - English Language And Literature
Islamic Azad University
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