Raziela Rocha

Virtual library club member

• Applied and learned technical skills through cross referencing resources
• Completed daily administration tasks for accurate, reliable records.
• Communicated with other members
• Operated on time efficiency

• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Reputable 5-star seller receiving over 60+ positive reviews
• Managed customer service including inquiries and resolutions maintaining professionalism and efficiency.
• Maintained financial and budgeting planning through profit margins and shipping costs

Partnered with California University, Sacramento, and the California State legislature, I learned about and applied public policy, the 3 branches of government, and developed professional & leadership skills.

• Analyzed problems and worked with teams to develop solutions.
• Listening skills from California legislative guest speakers
• Time management through extensive weekly assignments
• Research and analysis on bills
• Public speaking